oculus quest 2 not working or charging

i just got the headset today its new i opened it set it up everything was alright i left it to charge got back to it and hour later and nothing no orange light or green light won't turn on even if i pressed the button for 3 minutes 30 minutes or 60 minutes tried the main button and the turning it on and off and its been in sitting with the charging cable for almost 8 hours nothing at all