Skip to main content
msa5301
New Participant
September 8, 2025
Question

Oculus Quest Troubleshooting

I performed a factory reset on my Oculus Quest and began the setup process again. However, during the setup, the system update gets stuck at "Step 1 of 2" and does not progress. As a result, the device cannot start at all.
I would appreciate it if you could advise me on how to resolve this issue and get the device working again.

    2 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 8, 2025

    Hi, msa5301 

    We want to make sure you still get to experience the Metaverse, would love to have a look into this with you, and try to get your Quest 1 back up and running.

     

    So that we can investigate this issue further could you please send us a private message so we can gather some details from you.

    Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! 

     

    Please remember, you must be signed into the community first to send us a private message.

     

    Hope to hear back from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Terms & ConditionsAccessibility statement