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New Participant
August 26, 2025
Solved

Original Meta Quest Unable to get past 1/2 of Update after Factory Reset.

Hi. I recieved an original Meta Quest (made in 2020) via secondhand. I updated it to the recent verison before I had to factory reset it. 

After a factory reset I cannot get past the update part of the beginning steps of setup. It just says "Update 1 of 2 complete. Continue in the Meta Quest app."

 I know it wants me to watch a safety video but it gets stuck on this part specifically. Ive factory reset it three times now in hopes of getting unstuck but to no avail.

After some research I've learned im not the only person with this problem and one of the few ways to get past this issue is by having an iPad for some reason that devices verison of the meta horizon app isnt broken.

I dunno what to do, im starting to consider this thing is bricked now and theres no other use for it if Meta refuses to acknowledge a problem thats been going on for over a year. 

Choleni
CholeniAnswer
Honored Contributor
August 26, 2025

Hi bear_teeth​ πŸ™‚

The headset isn't bricked.

You'll need an Android device with an older version of the Horizon app for the setup.

Look the solution here: it'll tells you what you must do and includes a link to an older Horizon version.

Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

Maybe you must try various versions.

Good luck🀞

4 replies

Choleni
CholeniAnswer
Honored Contributor
August 26, 2025

Hi bear_teeth​ πŸ™‚

The headset isn't bricked.

You'll need an Android device with an older version of the Horizon app for the setup.

Look the solution here: it'll tells you what you must do and includes a link to an older Horizon version.

Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

Maybe you must try various versions.

Good luck🀞

bearteethAuthor
New Participant
August 27, 2025

That worked thanks but when i first tried to boot up beat saber my device gives me a lost tracking message that wont go away no matter how many times i restart it :/ weird as things were working before... thanks again for the help 

Choleni
Honored Contributor
August 27, 2025

Sorry, to hear thatπŸ˜•

I assume you have tried whether cleaning the cameras helps?