Please help!

4 replies
98 views

Hello

Apologies for posting this but when trying to send as a message the "send message" button just flashes and does not send.

I am contacting you from a second Meta account because I am completely locked out of the Meta account that owns my Quest 3S.

Two factor authentication is sending codes to an old mobile number that I no longer have. I still have access to the registered email address, the headset, the correct headset serial number and proof of purchase.

The automated support system will not let me contact an adviser. It says “Support isn’t available for this device” when I enter the serial number. Choosing “I do not own a device” only sends me to FAQ pages.

Please escalate this for manual account recovery and removal or resetting of the old SMS two-factor authentication method. The affected account email address is: [email redacted]

Please tell me what further information you may need to verify ownership.

Choleni

Honored Contributor

Hi MikeOxtings 🙂

Reach out to Meta support via email chat or WhatsApp HERE ... they can help you with your 2FA issue.

It's a direct link, no serial number needed.🙃

M

MikeOxtingsAuthor

New Participant

Hi,

Thanks, However I have already tried this and get the message "We couldn't find any devices associated with this Meta account" so it will not allow me to progress unless i sign into the account that is the primary account on my device. (The account I am unable to sign into) .