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nicktsh
New Participant
September 25, 2026
Question

Please help — Facebook account permanently banned, and now my Meta Quest 3S is completely unusable

  • September 25, 2026
  • 9 replies
  • 175 views

Please help — Facebook account permanently banned, and now my Meta Quest 3S is completely unusable

Hi everyone, I’m hoping someone here can help because I’m completely stuck.

My Facebook account that was linked to my Meta Quest account was recently banned. I appealed several times, and on a few occasions my account was restored, only to be banned again later. Eventually, the Facebook account was permanently disabled.

Since then, I’ve been completely unable to access my Meta Horizon/Meta account. My Quest 3S is now stuck on the login screen and keeps asking me to log in, but I can’t complete the login because the Facebook account connected to it has been permanently banned.

The biggest problem is that I cannot even create a support ticket, because Meta’s support page keeps asking me to log in first. I obviously can’t log in because my account has been banned. It feels like I’m stuck in a loop with no way to reach an actual support representative.

I have a Meta Quest 3S that I purchased legitimately, along with games/content tied to my account, and right now I can’t even get past the initial login screen.

Is there any way to contact Meta Quest support without being able to log into the account?
Or is there a specific escalation route for cases where the Facebook account linked to a Quest has been permanently disabled?

I’m really hoping someone from Meta or someone who has experienced the same problem can point me in the right direction. I’m not even asking for the Facebook account to be restored at this point — I just want to regain access to my legitimately purchased Quest and Meta account.

Thank you so much to anyone who can help. 😭🙏

    9 replies

    Maccyb123
    Honored Contributor
    September 25, 2026

    Sorry, this is a user only forum and we can do nothing about account issues related to Facebook, Instagram or WhatsApp. Unfortunately if you get banned from one you get banned from everything. 

    As there are no Meta staff here, no Meta moderators, no Meta community managers, you will need to contact Facebook. Here is the support link.. It's all we can do. https://www.facebook.com/help/185747581553788

     

     

    steve40
    steve40
    Honored Contributor
    September 26, 2026

    So log in to your Meta account using your email and password instead of your Facebook account 😉.

    Choleni
    Choleni
    Honored Contributor
    September 26, 2026

    Is that possible when the accounts are linked and the Facebook account has been banned? 🤔

     

      SheikhShuvojabid
      SheikhShuvojabid
      Inspiring
      September 26, 2026

      Can you tell me what position your account is in right now and what the text shows so I can try to help you resolve it? nicktsh​ 

      nicktshAuthor
      New Participant
      September 26, 2026

      My Facebook account is currently in a state of permanent ban, and there is no longer any option to appeal. As for my Meta Horizon account, I basically can’t log in at all. I can still log in using my email address and receive the OTP sent to my email, but after I enter the OTP, the page doesn’t log me in and just leaves me stuck on the login screen.

      Maccyb123
      Honored Contributor
      September 26, 2026

      nicktsh​  Do not give any information here or over private message to SheikhShuvojabid​  He is resurfacing again after going quiet for a couple of months.. He often asks for personal details. I've reported him. 

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