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zasonov
Up and Coming
October 20, 2025
Question

Problem with setting Wi-Fi address

I'm a new Guest user, and while setting up a Wi-Fi address, my headset went blank and now won't load past the logo. There's sound. Please help.

8 replies

Maccyb123
Honored Contributor
October 20, 2025

I think you reported a different problem a while ago and was advised in private chat with support that you needed to get a new headset after trying all the solutions as your headset went to grey screen and couldn't see anything when you opened it. Now, you're saying that your headset went blank while setting up WiFi but you can see the logo. Are you trolling here because your story has completely changed after your last set of comments which are no longer on the forum?

Maccyb
    steve40
    steve40
    Honored Contributor
    October 20, 2025

    His last post is still here, but the story is a little different.

      Maccyb123
      Honored Contributor
      October 20, 2025

      OK. I went back to the post and got access denied or no longer available. Probably a forum glitch. But there's something not quite right here. 

      Maccyb
      steve40
      steve40
      Honored Contributor
      October 20, 2025

      You can add a wifi network to your headset using the Meta Horizon app on your mobile phone; you don't need to use your headset.

      You can try doing a factory reset on your headset, but it appears you have already tried this.

      You could also try doing a Meta Quest Software Update from your PC using a USB cable.

      Getting a grey screen after a factory reset could mean that the proximity sensor on your headset is obstructed or faulty. Make sure the sensor is not obstructed by tape (e.g. maybe you placed tape over it to keep the headset turned on) or an incorrectly fitted facial interface. Otherwise, you could try getting the sensor replaced by someone such as Fix My Oculus (if you live in USA).

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