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Quest 2 - Software Update Required

122 replies
89606 views

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.

I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone, I have even factory reset one of the devices. Still get the below message when I try to pair this device to any phone.

Any ideas on how to fix this?

Cheers

S

SquashedPillowAnswer

New Participant

I have the solution

do this, it will manually pair your headset

T

Tanni32

Participant

Same here 😡

C

ChrilleMyMan

New Participant

Same problem here

T

TweakyNevada421

New Participant

Same problem

MetaStoreHelp

Community Manager

Hey everyone, thank you all for bringing this issue to our attention.

We're currently in communication with our engineering team to get this issue nailed down, find the root cause and get this resolved.

We'd like to encourage everyone to share their experiences and any troubleshooting steps you've tried in this thread so that we can collect this valuable information for our teams.

We greatly appreciate the feedback, as well as your patience while we look into this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

T

thekipper71

New Participant

Hi. Is there an update I’ve missed to the issue of the “update required “ issue? Thanks.

TheAntiSocializer

Honored Contributor

thekipper71 No information as of yet bud. 😞

I wish there were more I could provide but there hasn't been an update on the issue currently. Will stay posted in case anything comes up.

Sometimes it's okay to be a little Bing Chilling

Prazin5

New Participant

I’m having the same issue and so far nothing is helping. I called and they told me they were working on a repair and it should be available soon. Ug.

E

Epiko123

Participant

I will give Meta Oculus Facebook back my Quest paperweight and they can send me a brand new Oculus Quest Pro. Even if it gets fixed eventually by that time it will be obsolete. Your welcome Meta for my investment into your new device.

L

Leo4eva

New Participant

I'm having the same issue of "software update required" and it doesn't allow to go anywhere else. Are there any solutions to this issue?

TheAntiSocializer

Honored Contributor

Leo4eva Sadly not as of yet. We suggest just holding out until there is an email sent to everyone affected with any updates,

Sometimes it's okay to be a little Bing Chilling

C

Crick3t1969

New Participant

How are we going to be notified? What if there’s no solution? This is too much money too be be just laying around

G

Glorwinger

New Participant

Adding my Oculus to the list of "Software Update Required" so I get notified of a solution...

M

Mekhi0915

New Participant

Same problem this is ridiculous

E

Epiko123

Participant

I will give Meta Oculus Facebook back my Quest 2 paperweight and they can send me a brand new Oculus Quest Pro. Even if it gets fixed eventually by that time it will be obsolete. Your welcome Meta for my investment into your new device.

S

smilysmily

Participant

At the min you will not be able to pair your old account with headset but I've just had am idea and contacted them and said I need a new account to be set up u do loose everything you have got so far put I used a brand new email account diff account name like it was my fist time using it I signed out of my old account and used new email set up and new name factory reset the headset and then switch of and on headset and hay presto I can not use my headset again on my new account hope this helps you out sophie YOU NEED FOR NOW TO CREAT A BRAND NEW ACCOUNT AND USE THIS ACCOUNT AS OLD ACOUNTS ANT WORKING

B

BotrTex

New Participant

I bought this headset off of someone else, so it is not brand new. When I turn on the headset, it shows the meta sign. I really wish we had a time frame! I picked this headset up on September 7th and have not been able to get in since! 22 days, almost 2 weeks and I haven’t heard a thing from anyone beside everyone else saying they have the same issue

A

aewmazing

Participant

I'm trying to figure out how to get back up and running myself, so thank you so much for replying. I think our scenarios are different. My headset was new in January 2022, it worked really well until the middle of June, that is when I started troubleshooting with support. My warranty clock is ticking, if you have an issue with a new device within 30 days you can return it to the retailer you purchased it from - that is the happy path. Everything after 30 days is sketch as Meta/Oculus doesn't have a clear warranty process defined. I am on my third headset with my original controllers, I can't pair the headset to the controllers or the headset to my app to update. When I start my headset I get the Oculus logo, which I know from when my headset was working an update changed the logo to the Meta logo, so I thought maybe you had the same experience. My support issue has been escalated to elite support, I am not eligible for a replacement because of the 30 day thing, and I am literally off line waiting for a development bug. I am beyond frustrated, so thank you again for replying and listening. If I get a resolution with this headset, I will send you an update and let you know. Please let me know if you make any progress too.

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