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GCDoc
New Participant
September 5, 2022
Solved

Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.

I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone, I have even factory reset one of the devices. Still get the below message when I try to pair this device to any phone.

 

 

Any ideas on how to fix this?

 

Cheers

    SquashedPillowAnswer
    New Participant
    September 26, 2022

    I have the solution 

     do this, it will manually pair your headset

    View in thread

    122 replies

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    Brooster
    New Participant
    September 21, 2022

    Same problem here. Immensely infuriating

      terezin2011
      New Participant
      September 21, 2022

      This is the issue I am having also, but I am getting unable to connect to headset not software update required.  I just can't figure out how to solve the problem.

      I have tried the following:

      • Install and reinstall the oculus app
      • Switch my Bluetooth off and on
      • Set my Location
      • Set My Personal Hotspot to on.
      • Set my Oculus app to on in Mobile Data
      bashirou321
      New Participant
      September 21, 2022
      1. i think i got it if u factory reset it try connecting the vr to ur  phone the message will pop up
      2. refresh the app the vr should  be somewhat connected
      3. in app go to setting in setting tap device 
      4. scroll down tap wifi and enter wifi 
      5. wait a few sec then restart vr 

      tada now oculus support let me get store credit

      bashirou321
      New Participant
      September 21, 2022
      1. i think i got it if u factory reset it try connecting the vr to ur  phone the message will pop up
      2. refresh the app the vr should  be somewhat connected
      3. in app go to setting in setting tap device 
      4. scroll down tap wifi and enter wifi 
      5. wait a few sec then restart vr 

      tada now oculus support let me get store credit

      chazsmooth
      New Participant
      September 24, 2022

      I got past this so I thought I would share in case it helps someone else.

      My scenario is that I received a factory reset headset as a replacement for my previous headset that died. When I received my replacement headset my existing controllers wouldn't connect. When I tried to connect the headset using the android app it just brought up the "Software Update Required" prompt and I got in the try again loop. 

      I ended up following the sideload steps outlined here: I had a factory reset and now I can’t pair my cont... - Oculus Community - 986964 (oculusvr.com).

      The link above describes a controller pairing issue, but the sideload steps using adb.exe and the update zip file allowed me to update my headset so I could pair it with the android app on my phone and then take care of my controller pairing issue. ADB stands for Android Debug Bridge, which I downloaded from here: https://developer.android.com/studio/releases/platform-tools  This is a good YouTube video that describes the process: https://www.youtube.com/watch?v=LTcM0LVGo7M 






      kencessna
      Participant
      September 26, 2022

      I just did it for mine and it works this way:

       

      On your Quest:

      - hold power button and volume down until logo appears

      - factory reset

      - hold power button and volume down until logo appears

      - choose sideload update

      - connect to pc

       

      On your computer:

      - install ADB Bridge

      - download https://drive.google.com/file/d/1-XwU2uFh1O2MytV2w_kjhrBvoavq6kRy/view?usp=sharing

      - don`t unzip it, just save it somewhere

      - open console and type

      - cd C:\PATH_TO_YOUR_ANDROID_FOLDER\Android\Sdk\platform-tools

      - adb.exe

      - adb sideload C:\PATH_TO_YOUR_ZIP

       

      Cheers, Can

      TheAntiSocializer
      TheAntiSocializer
      Honored Contributor
      September 26, 2022

      We are happy that you guys managed to find a workaround but please keep in mind guys, this does go against ToS so do it at your own discretion. 

       

      On a secondary note: Keep an eye on our main threads and we'll have some official updates/workarounds available for everyone hopefully soon. 

      Sometimes it's okay to be a little Bing Chilling
      Prazin5
      Prazin5
      New Participant
      September 26, 2022

      I am not tech savvy enough to do these side loads. I’d like to just be able to do the appropriate repair. I don’t know where the “official” link is to follow the official reports and updates. Can you please advise? 

        SquashedPillowAnswer
        New Participant
        September 26, 2022

        I have the solution 

         do this, it will manually pair your headset

          TheAntiSocializer
          TheAntiSocializer
          Honored Contributor
          September 28, 2022

          SquashedPillow Awesome job! Good stuff finding this out and sharing it out here. 🙂

          Sometimes it's okay to be a little Bing Chilling
            Anonymous
            September 28, 2022

            Hey any updates ?

             

              zach2222
              New Participant
              September 29, 2022

              This happened to me last night. i think it is because i haven't been on my oculus in half a year

                edpa007
                New Participant
                September 29, 2022

                Same problem here for a month now. No solutions. 

                buhluce
                Participant
                October 1, 2022

                A month and no update. Sounds like a weak engineering team or FB just doesn't prioritize their bugs correctly. Overall, weak execution for a company who is 'going all in' on VR 

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