Skip to main content
GCDoc
New Participant
September 5, 2022
Solved

Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.

I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone, I have even factory reset one of the devices. Still get the below message when I try to pair this device to any phone.

 

 

Any ideas on how to fix this?

 

Cheers

    SquashedPillowAnswer
    New Participant
    September 26, 2022

    I have the solution 

     do this, it will manually pair your headset

    View in thread

    122 replies

    Show previous replies
    CharlyAsturias
    New Participant
    November 9, 2022

    Same issue here. Have tried re installing app, factory resetting oculus and nothing. How do I fix this? 

    thekipper71
    New Participant
    November 9, 2022

    So I’ve got it working. Very odd. Basically I left the headset charging all night. Turned it on next morning just to have another go trying to pair. I ignored the initial prompt to pair with the code at the top of the display. It then prompted me for WiFi access as I’d factory reset. It then updated and now fine. Perhaps it needs a full , really full charge. 

      paullarabie1
      New Participant
      November 9, 2022

      has this issue been resolved? still having pairing issue for over 2 months..

       

      aaantoxa
      New Participant
      November 11, 2022

      Π”ΠΎΠ±Ρ€Ρ‹ΠΉ дСнь! 

      ΠŸΡ€ΠΎΠ±Π»Π΅ΠΌΠ° Ρ‚Π°ΠΆΠ΅, ΠΏΡ€ΠΈ ΠΏΠΎΠΏΡ‹Ρ‚ΠΊΠ΅ сопряТСния Ρ‚Ρ€Π΅Π±ΡƒΠ΅Ρ‚ ΠΎΠ±Π½ΠΎΠ²Π»Π΅Π½ΠΈΠ΅, всС ΠΏΠΎΠΏΡ‹Ρ‚ΠΊΠΈ Π±Π΅Π·Ρ€Π΅Π·ΡƒΠ»ΡŒΡ‚Π°Ρ‚Π½Ρ‹!!! ΠŸΡ€ΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠ΅ для Андройд ΠΈ Айфон 188.1 Π½Π΅Π³Π΄Π΅ Π½Π΅Ρ‚, Ρƒ мСня 188.0.

      bzkii
      New Participant
      November 14, 2022

      Hey Guys. Found the solution on Reddit, OculusSupport is gonna keep giving you guys the run around and their β€œengineers” likely won’t find a solution till next year. Here’s the link just follow the steps: https://www.reddit.com/r/OculusQuest/comments/x6ixv5/comment/in7c6h6/?utm_source=share&utm_medium=web2x&context=3

      tellen2022
      New Participant
      November 15, 2022

      Same problem and Great. A birthday present I can’t use. So disappointing, 

      TheAntiSocializer
      TheAntiSocializer
      Honored Contributor
      November 16, 2022

      tellen.2022 Hey there, I know having issues with your headset is very discouraging. Especially when it's a birthday present. 

       

      I went ahead and gave some steps to try and resolve this, but if you're still having some issues please don't hesitate to make a ticket with the team. 

       

      I'm sure they'd be more than happy to help you out. πŸ™‚

      Sometimes it's okay to be a little Bing Chilling
        hadidjutzi2022
        New Participant
        November 16, 2022

        I'll try

        Jutzet Daniel Ortiz
          TheAntiSocializer
          TheAntiSocializer
          Honored Contributor
          November 16, 2022

          Hey hey! Just wanted to update this thread with this solution since it seems we may have forgot to post it in here.

           

          For anyone having this issue, please try the following:

           

          1. Factory reset the headset
          2. Open the Meta Quest app on your iOS or Android device. Wait about a minute while a background update is automatically applied.
          3. Close the Meta Quest app.
          4. Factory reset your headset.
          5. Try to pair your controllers and headset as new.

          Note: Please be sure to check your Mobile app and Headset for the latest versions.

           

          If that doesn't work, we suggest hitting up the team with a support ticket. 

           

          Thank you! 

          Sometimes it's okay to be a little Bing Chilling
            MetaStoreHelp
            MetaStoreHelp
            Community Manager
            December 19, 2022

            Hey john.774705! We see that you are experiencing some issues with the software update. We definitely understand how worrisome this can be and we'd love to help you get this issue resolved as quickly as possible! We have noticed that the following troubleshooting steps have helped some of our users! Please perform the following:

             

            • Factory reset the headset
            • Open the Meta Quest app on your iOS or Android device. Wait about a minute while a background update is automatically applied.
            • Close the Meta Quest app.
            • Factory reset your headset.
            • Try to pair your controllers and headset as new.  

            Note: Please be sure to check your Mobile app and Headset for the latest versions.

             

            If those troubleshooting steps do not help to resolve your issue, please reach out to our Support Team by clicking here! 

            If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
              Obibongkenobi12
              New Participant
              November 24, 2023

              so what was the actual fix cause im dealing wiht this

               

              chinchhetri1
              New Participant
              December 27, 2023

              Wow 

                Terms & ConditionsAccessibility statement