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New Participant
July 28, 2026
Question

Quest 2 stuck on "Organization" screen after factory reset

I need help fixing my Meta Quest 2 after a factory reset.

Issue: The headset is stuck on the "Connect to an Organization" screen.

Context: I am an individual user and I have been using this headset on my personal account for over 6 years (with my full game purchase history). I don't belong to any organization.

Support site error: The web tool says "Support is not available for this device", and I cannot send PMs yet on this forum.

Thank you!

    1 reply

    steve40
    Honored Contributor
    July 29, 2026

    Could a moderator please open a ticket

    Nope. You have to do that yourself. The link provided doesn't require serial number.