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colbyfifer
New Participant
September 13, 2026
Question

Quest 3 account compromised — paid Meta Verified subscriber unable to get support

  • September 13, 2026
  • 2 replies
  • 76 views

Hi Meta Support,

My Meta account was recently compromised, and my Quest 3 appears to have been moved to another Meta account without my permission. When I enter the serial number in the support portal, it says support isn’t available for my device and won’t let me proceed.

I’m also a paid Meta Verified subscriber and have already tried getting help through Meta Verified support, but I still haven’t been able to resolve this.

I still have:

  • The Quest 3 headset and its original box with the serial label.
  • The original Walmart receipt, although the printing has faded so badly that it’s unreadable.
  • My original Quest headset, which is still connected to my original Meta account.

It’s frustrating to pay for Meta Verified, reach out for support, and still be unable to recover access to a device I own. The Quest support portal is blocking me before I can explain the situation or provide ownership evidence.

Could a Meta Support representative please help me open a case and escalate it for a manual ownership and account-recovery review? What alternative proof can I provide given the condition of my receipt?

I can share serial numbers, account details, photos, and screenshots privately through an official support channel.

Thank you. I’d appreciate a clear path to recovering my account and getting access to my Quest 3 again.

This topic has been closed for replies.

2 replies

Choleni
Choleni
Honored Contributor
September 13, 2026

Hi colbyfifer​ 🙂

My Meta account was recently compromised, and my Quest 3 appears to have been moved to another Meta account without my permission. 

The Quest cannot be moved to another account without a factory reset and the other account-holder having the Quest in their hands to set it up on their account.

You probably put in the wrong serial number... you need the one from the box, not the one from the headsetarm.

Anyways, you can contact Meta support via email, chat or WhatsApp HERE, it's a direct link, no serial number needed.

Open the link in an incognito window, otherwise the support options won't be displayed.

Good luck!🤞

    Maccyb123
    Honored Contributor
    September 13, 2026

    colbyfifer​ I don't want you to be waiting forever for contact from Meta here. There are no Meta community managers or Meta support people here. It's purely a user forum and even the moderators work for the hosting company Khoros and have no interaction with Meta. 

    Here is an email link to talk to an actual human Meta support person. Have all your information ready and send them a mail.. Good luck, I hope you have your issue fixed quickly.

    mailto:support@store.metamail.com

    Sorry I meant to advise you of one lot more thing. Don't use the serial number on your headset when requesting support, use the serial number that is printed on the box as it is the correct one. Also there is additional help from Choleni​ 

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