Quest 3 bricked after firmware update (logo → black screen)
Quest 3 bricked after firmware update (logo → black screen) — serial number rejected by support system, need human assistance
My Quest 3 shows the Meta logo on boot, then goes to a permanent black screen. Controllers cannot pair, and it stays black until the battery drains. After repeated forced reboots the power LED sometimes turns pink. This started right after a firmware update — same symptoms as this thread: [Meta Quest 3 Black Screen After Logo and Firmware Arrow]. I have already tried: full recharge, hard reboot (power + volume down), factory reset from the bootloader, and cleaning all sensors with the facial interface removed. Nothing works. When I try to contact support, the system rejects my serial number saying the device is "not eligible for repair," so I cannot even open a ticket through the normal flow. I purchased this device through the official Korean retail channel. Since this is a software-induced failure and not user damage, I'm requesting a device replacement.