Skip to main content
foursixwastaken
New Participant
October 20, 2023
Solved

Quest 3 completely bricked - does not respond to charging or power button

Thank you to anyone reading this thread.

 

Earlier today I switched accounts on my Oculus from an alternate account (used by family) to my main account. After I clicked on "Confirm" in the account switcher, it sat there for about 15 seconds, before a diagonal black-and-white pattern showed up for several frames followed by the headset completely shutting off. It is not responding to the power button, and charging the headset doesn't have anything pop up on the screen. No LED lights show up either. I'm going to be RMAing this to best buy soon if there is anything that works to fix this as I assume this is hardware issue, but if this happened to you please give me a solution.

 

Also by the way because of a glitch the headset isn't paired to my phone at the moment (which only makes this situation even worse) so this headset is basically a paperweight.

    J40NYR
    J40NYRAnswer
    Honored Contributor
    October 21, 2023

    Hi foursixwastaken 

    Have you tried a hard reset by holding down the power and volume rocker switch, if successful select the reboot option and hopefully that brings it back to life.

    Have you made sure to leave the headset on charge for a good couple of hours or so, I would remove any accessories that have access to the USB port and charge the headset only using the USB on the side.

    Hope this helps

    Quest 2, Quest 3, PCVR, Meta Wayfarer
    View in thread

    20 replies

    J40NYR
    J40NYRAnswer
    Honored Contributor
    October 21, 2023

    Hi foursixwastaken 

    Have you tried a hard reset by holding down the power and volume rocker switch, if successful select the reboot option and hopefully that brings it back to life.

    Have you made sure to leave the headset on charge for a good couple of hours or so, I would remove any accessories that have access to the USB port and charge the headset only using the USB on the side.

    Hope this helps

    Quest 2, Quest 3, PCVR, Meta Wayfarer
      Cynth
      New Participant
      October 27, 2023

      Thank you! Works perfectly as described. Took about 15 seconds. 

      J40NYR
      J40NYR
      Honored Contributor
      October 27, 2023

      Not problem at all, glad you got it working again 😎

      Quest 2, Quest 3, PCVR, Meta Wayfarer
      GameDerp
      New Participant
      March 18, 2024

      Not sure why this is an accepted solution. Has foursixwastaken accepted the answer? I have a similar problem and it's not responding to any button combination suggested. 

      foursixwastakenAuthor
      New Participant
      March 22, 2024

      Sorry if I haven't made it clear, I haven't used my headset in several weeks and I recently got an email about it after I logged back on.

       

      I looked it up after I made this thread, and holding the power button for 15 seconds or longer helped with getting it working again.

      preston237082
      New Participant
      November 29, 2024

      Mine has same issue. Completely dead and won’t charge, used the factory charger tested the charger with a different device and it’s good. Clean the charging port with contact cleaner. Tried the reset a couple times tried charging over night and nothing, no lights nothing. Now what?

      PKnucklez
      New Participant
      December 21, 2024

      their solution is buying a refurbished unit at half the cost $159.99. unacceptable as many units have been bricked by an update they literally force you to download before being able to reuse the device. in my case it was perfectly fine till last update. download update, restarts to apply.. and it never boots back up. no charge indicator, no response to buttons, cant get to bootloader.. 2hrs talking to support= buy a refurbished unit as its passed warranty. im growing certain they did this purposefully.

        dulryck
        New Participant
        December 25, 2024

        I have the same issue. Just over warranty. A very lightly used unit. Maybe 10hrs of use in one year. I go to use it couple days ago and nothing. 

        i do all the hold buttons and charg overnight and it is still unresponsive. 

        they say there is no fixing will only offer a replacement at full price minus the controllers. What an absolute joke. I want this fixed!

        dulryck
        New Participant
        December 25, 2024

        I have the same issue. Just over warranty. A very lightly used unit. Maybe 10hrs of use in one year. I go to use it couple days ago and nothing. 

        i do all the hold buttons and charg overnight and it is still unresponsive. 

        they say there is no fixing will only offer a replacement at full price minus the controllers. I want this fixed!

        melanieblumemarquez
        New Participant
        December 17, 2025

        As the person above commented, meta must be running a scams here with this. I’ve read about this happening to many others and always just a few days or less after the 1 yr warranty. Then they have the audacity to tell us to purchase a new one?! I’d have to be an idiot to purchase one of these every year at the price they are only to break.

          Terms & ConditionsAccessibility statement