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Quest 3 Headset and controllers battery draining fast

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Dear, I had a Quest 2 and I never had a problem with discharge, I charge it to 100 percent and after a few days when I turn it on it is still 100 percent, which is not the case with the Quest 3. The Quest 3 discharges by itself even though it is completely turned off. In the same way, the batteries in the controllers are discharged very quickly, they last only a few days until they reach 20 percent, which was not the case with the Quest 2 controllers, the batteries lasted for months.
I have read a lot on the net, everyone has problems with controllers, my opinion is that it is a software problem, but no one will say that.
It wouldn't be bad if you put in a little effort and correct the mistakes instead of giving people advice that doesn't help.

MetaStoreHelpAnswer

Community Manager

Hey there, Jericho0ne, and thank you for bringing to our attention you're also having concerns regarding your controller battery life. We definitely want to make sure you're able to hop into VR without any distractions, so we'd love to take a further look!

To help us get started, we'd love to hear any troubleshooting you have been able to attempt with your device. While our team has provided great steps to attempt earlier in this thread, here are a few we do want to make sure are completed:

Remove the controller batteries for 30 seconds and any additional accessories. Then replace them with a new pair of batteries.
Unpair controller from headset.
Hard reboot the headset by holding the power button for 30 seconds.
Re-pair the controller to the headset.

From there, if you're still having issues with battery life, please send us a private message to take a closer look. To contact us via PM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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RavenStein

Participant

Same experience for me. I have not done much research, but seems to be less so if the elite strap with extra battery is not connected while turned off. But, controllers always dies on me, even only when using them for an hour'ish

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bloggeryoutube2025

Participant

🛜

MetaStoreHelp

Community Manager

Hey there, Zvrgolija and RavenStein. Being able to enjoy your device to its full potential is very important, and we'd be happy to look further into both your headsets. While the headset battery on its own should be getting 2 hours of gameplay, your controllers should be lasting longer then a few days with the batteries within.

Even with that being said, we see both of you have tested different options to improve your experience, so we would like to confirm the following:

Are any third party accessories attached to the headset or controllers?
For the controllers, have brand-new batteries been used to replace the current?
Has the device always seemed this way, or were there any noticeable changes?

We'd love to gather more of your feedback, and make any bug reports on the devices if needed.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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RavenStein

Participant

So far, one of the worst customer support experience in my life. I don't know how many I have been communicated with that says 'I have now taken over the ticket and I can assure you that my team is looking into it..." - but no clear answers. I am just asking you for replacing my controller(s) that don't work. Since you cannot send in to Brazil, because it is not 'supported' I am asking to send it to me when I am visiting the US, but this cannot be clarified by you if is possible? Bad and confusing communication

MetaStoreHelp

Community Manager

Hey there, RavenStein! We would be happy to take a look into the options we have if you can reach out over a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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RavenStein

Participant

Hi,

no, there is no third party accessories. For the controllers I have used new batteries many times. Now I am using rechargeable batteries, charged to max, same problem. I have not used the device often and regularly enough to conclude if it has always been the same, but that is my guess. I have always had the sense that this version 3 is more troublesome than the first Oculus I bought, but not invested time in identifying problems. But now that the right controller is not working anymore it is check-mate. I have never used the device more than about 1.5 hours without the batteries in at least one controller dying

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ZvrgolijaAuthor

New Participant

Same as RavenStein, I don't have extra accesories, whatever batteries I put in the controllers wear out very quickly, now I bought rechargeable batteries so I charge them when they wear out.
When Quest 3 is fully charged 100%, it works for about 2 hours, it all depends on what is being done, but it is not a problem, the problem is that when it is turned off, it consumes the battery, with Quest 2 I never had such a problem, if it is fully charged 100% even after a week days when I turn it on it is still 100%.

MetaStoreHelp

Community Manager

Hello Zvrgolija, Thank you for drawing our attention to your concerns. Whereas we recognize that regular use of the Quest may produce some aging on the hardware, having to change the battery so frequently may be undesirable. However, as long as the controller is not suffering any actual issues, we recommend that you view the article here to properly clean the inside of the controller and use batteries that are not damaged in any way.

If your issue is ongoing, you may want to look into other options. You may also contact us by PM or email to discuss your warranty alternatives. click here for instructions on how to send us a PM. Please select our name to get to our profile page. Please remember, you must be signed into the community first to send us a private message.

Please reach out to us if this issue persists so that we can figure out more options for you. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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playerx800503

New Participant

MetaStoreHelp new Quest 3 here also (2 months old), just used a couple of times, and already used 4 sets of Duracell battery's!

Standby/off mode for the controller is defiantly not working, my Logitech keyboard on the other hand that i am typing this on, still works with +2y old 2x AA battery's.

This is just a waste of money, and bad for the environment!
And removing battery every time after use is properly also not the best ting for the clip's holden the cover.

MetaStoreHelp

Community Manager

Hey there player-x! Thanks for bringing this to our attention. We definitely see where you're coming from here. The battery life on the Quest 3 controllers varies depending on the usage you're giving them, and they will definitely use more energy than a keyboard! If you believe they are running out faster than expected, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be waiting to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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ZvrgolijaAuthor

New Participant

I don't know what you are talking about, what kind of hardware aging, Qeust is new, maybe used 10 - 15 times. The controller can't be dirty, especially not inside, I have new rechargeable batteries charged 4 times, they wear out very quickly even though I don't use the controllers. I still think there is some problem in the software for the controllers. If you want to solve it, if you don't you don't have to, that's the policy of your house. You don't even look at what people write on the net, they all have problems with discharging batteries in controllers. You can simply say that it is so and that you cannot fix it and that we don't think about it anymore, instead of writing typical answers on the forum.

MetaStoreHelp

Community Manager

Hi again player-x! Do you still need any help?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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gijoe50000

Up and Coming

Same here.

I used to get a good few months (4-6) of battery life with the Quest 2 controllers, but I've already changed the batteries 3 times on my Quest 3, and I have it less than a month.

I'm guessing I get about 4-6 hours of use (and a week of time) with a set of rechargeable batteries.

I bought the Quest 3 used on Amazon and the batteries that were in the controllers were totally dead, down to about 0.3V. But after one of my batteries ran out just now I checked the voltage and it died at 1.16V. So it looks like the controllers will drain the batteries way down when they're not being used.

I'm guessing that the problems are that that the controllers are constantly drawing power while not in use, and also the fact that they run out when the voltage is still fairly high. Definitely not a good combination if you are using non-rechargeable batteries!

MetaStoreHelp

Community Manager

Hey there gijoe50000! We definitely want for you to be able to use your controllers for a reasonable amount of time without them draining their batteries and dying on you! In order for us to look into options with you, please reach out over a private message. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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BokiDj

New Participant

Same problem. Draining to fast

MetaStoreHelp

Community Manager

Hello BokiDj! We understand that you are also having battery issues and we'd love to assist you in getting this resolved. Have you attempted any of the above troubleshooting steps? If so, what steps have you already attempted? We look forward to you getting back with us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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TwistedViny

New Participant

Same happend to me

MetaStoreHelp

Community Manager

Hi there, TwistedViny! Thanks for reaching out about the battery life of your headset and controllers. We absolutely understand the importance of battery level for optimal gameplay, and we're ready to help out!

We'd love to hear more about any troubleshooting steps you've taken so that we can offer the next best steps. In the meantime, we've listed a few things to try:

Have you charged the headset for 2+ hours via a wall charger?
- Please keep in mind that computers typically provide less power than outlets and may require more time to charge.
Did you try using a different cable, charging adapter, and outlet?
Have you attempted charging without the facial interface attached?
Have you removed or replaced the batteries in the controllers?
Has the headset or controllers encountered any liquid?
Have you attempted any reboots, restarts, or factory resets?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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gavinrw

New Participant

Same issue here. Have you had any joy or still in the same position? Is this a chatbot or an actual human?
love the headset but the batteries in my controller will not last for more than one session as I only play it once a week or even fortnight.

MetaStoreHelp

Community Manager

Hey gavinrw, thank you for reaching out! We understand you are also having the same issue with your controller and how fast the battery drains. We wanted to ask you if have tried the troubleshooting steps we have provided before to our other users. Please let us know, we can't wait to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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gavinrw

New Participant

Yes I have tried everything mentioned in the three pages of replies. But nothing is effective. I don’t understand why the controllers are draining when the headset is turned off completely

Many thanks

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