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theinvisible871754
New Participant
September 25, 2025
Question

Quest 3 in boot loop

  • September 25, 2025
  • 3 replies
  • 175 views

I wanted to go in the metaverse after a time and the battery was drained. I charged it and tried to power it on, but it only showed the the meta logo when it started but then I'm stuck on a grey screen. If I want to use the software-update-tool it always disconnects. I already tried the refactory reset a few times and tried to restart it but nothing works.

What should I do?

3 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
September 26, 2025

Hi there,

 

We understand your headset is stuck on the Meta Quest boot up page. We appreciate the multiple troubleshooting steps you have already performed and for us to further investigate we would like to encourage you to reach out to us privately:

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thatcurlyfri
New Participant
October 7, 2026

Hey man, I saw your post about the Quest 3 issue and I’m having the exact same problem. I wanted to ask if you were ever able to get it fixed, and if so, what ended up working for you?

Choleni
Choleni
Honored Contributor
October 7, 2026

Might be a hardware issue like shown in the video.

https://youtube.com/shorts/1gckS08psKA?si=vRD2vy1_P8knZWTv

If you still have warranty, contact Meta support via email, chat or WhatsApp HERE

Open the support link in an incognito window, otherwise you'll just get the help page but not the direct support options.

If your warranty has been expired, look for a repair service like "Fix my Oculus" - if you are in the US - or google for a VR headset repair service in your country.

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