Skip to main content
doomyl3in
New Participant
August 9, 2026
Question

Quest 3S black screen - device not found, cannot open warranty claim

  • August 9, 2026
  • 1 reply
  • 51 views

My 3s is stuck into a black screen regardless of the attempted actions I've taken (updated software from PC via USB, factory reset, hard reboot, etc, etc). My next option is to open a warranty claim however my device is not shown in the accound to proceed with it. The Meta Horizon Android app is the only one recognizing my headset but still, I cannot proceed with any warranty proceedings. It is quite frustrating... can anybody support?

 

    1 reply

    Choleni
    Choleni
    Honored Contributor
    August 10, 2026

    Hi doomyl3in​ 🙂

    Contact Meta support via email, chat or WhatsApp HERE

    It's a direct link, you should be able to claim your warranty by using it.

    Before you do that, try if doublepressing the power button helps. There was a bug that causes the black screen on Q3s for some users and doublepressing the power helped to get rid of the black screen.

     

     

      Terms & ConditionsAccessibility statement