Quest 3s Setup Update Loop

My brother just got a Quest 3s, and during setup the quest worked fine until the update stage. The blue bar is full and it says something along the lines of "applying update" before turning off and rebooting to the same update menu. I have tried factory resetting it and even updating the software using the Software Update Tool. The browser detects the Quest fine but the tool says that the device is not supported. It is an up to date chromium browser and we did it in incognito. We tried 2 wifi networks, both not working. When we try to pair the app to the headset, the pairing code screen does not show up. Then we tried to setup the headset using the MQDH which also didn't work. It prompted us to connect to wifi and it shows "continue in headset" for a brief second before ultimately losing connection with the headset while it's plugged in. We believe the headset is bricked as we can't enable developer mode to update it manually with ADB commands or even connect it to the app.