Participant

Question

Quest 3s, stuck on boot screen.

33 replies
5757 views

Brand new Quest 3s, just received (its literally Christmas day).

Quest kept going to a blank screen once the loading logo disappeared, left hours incase it was doing something with no change, soft resets result in loading Logo then blank screen.

Eventually attempted the factory reset on the device, this took me through the reset, deleting screen etc, then the device restarted. It now goes straight to the boot screen on a restart, the option "boot device" just reloads the boot screen, and any further attempt to factory reset does nothing, just takes me back to the same boot screen. It does nothing else, even turning it off results in it starting itself back up and going to boot screen.

Help!

P.s. Do meta not have any support at all other than fans and pushing their customers to the community forum? There appears to be no way at all of getting in touch with them when there's a problem with a device.

F

finnywinny1231

New Participant

Mine has done the same my son is so upset he can't use his today 😒

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Anonymous

Impact_Null finnywinny1231 this is one of meta's famous borkdates which kill headsets. There's no fix as yet and there's no official work from meta, surprise, surprise.

The meta support bots are worse than useless, but it may be worth 'sending a message' after you click the link. - About MetaQuestSupport - Meta Community Forums

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ElijahTitanSpeakerman

Participant

We have had th4e same i brought 2 one is perfectly fine the other isn't so i have one very upset child and the other is loving life 😞 I've spoken to someone from meta and they said the team are working hard to fix it and ill be emailed with a update awful considering its xmas day!!

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jakethesnake447721

New Participant

I'm having the SAME EXACT PROBLEM!!! SOOOOO frustrating. I also have a very sad 11 yr old! 😞

Tried all the "trouble shooting" solutions. have tried installing and connecting device on my iPhone, iPad and Mac book. All having the same issues with the device. Cannot connect and headset just goes to a blue-ish blank screen then the usb screen then the blue screen. Won't do anything else. I bought mine new at GameStop. Literally just unboxed it this morning.

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ElijahTitanSpeakerman

Participant

Its a update thats gone wrong its metas side hopefully they can sort it we are getting a faded to black screen on the ones thats bugged are you?

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jakethesnake447721

New Participant

Yeah, ours is a faded looking blue/grey-ish screen. It goes back and forth between that screen and the USB screen. At one point when I tried to do a factory reset, I got "device is corrupted" message. That was freaky.

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PricklyMantisShrimp4657

New Participant

Same issue, grey screen despite anything I have tried. Very disappointing particularly at Christmas.

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jakethesnake447721

New Participant

VERY Disappointing as this was my son's most wanted present.

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ImpactNullAuthor

Participant

Righty, got some more info, It's an update that's gone wrong and broken many quests, I wouldn't reccomend getting a new one or anything of the sort yet as since its an update it'll be the same issue all over again (not ideal)

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OTRagain

New Participant

Where did you find this information? Mine is doing the exact same thing

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ImpactNullAuthor

Participant

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