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Quest stuck without menu options

Forum|Forum|4 years ago
July 6, 2022
16 replies
30219 views

I just updated my old quest; it's an original, not quest 2 and it had been sitting in a cabinet unused for a while so I clicked into system & update its software... I now am stuck without a menu bar & unable to do anything but look around at the dome home screen.

Restarting did not resolve the issue.

Can anyone help me out here?

Best answer by The1stDarkLordMorgoth

Hey, dan.michel.716. I know a factory reset is not normally the first option someone would want to try if their menu was missing in your headset, and I get wanting to make sure that everything works as soon as you take it out of the box, especially as a Christmas gift.

One option you can try besides a factory reset is to just reboot your headset. You can do this by either holding the power button down for a few seconds until you see the Power Off screen and then select the Restart button. Or, you can hold the power button down for about 10 seconds, wait for about 30 seconds, then turn the headset back on to do a hard reboot.

If you still can't see the menu, then the next best option would be to do a factory reset. This would basically reimage the device and should remove any glitches in your headset. Or, you can send a PM to support so this can be looked into further.

MetaStoreHelp

Community Manager

Hello there, @MeridianTreehouse1! We see your Quest is having an issue with showing the menu bar after being updated. We appreciate you troubleshooting on your own so far by restarting your device. We have a couple more suggestions to offer to try and get your menu bar back.

Since a simple restart didn't work, we'd like for you to try a hard reboot. Simply hold the power button for at least 10 seconds and then let the device sit for 30 seconds before turning it back on. If a hard reboot doesn't work you can also try the following steps:

Sign out of the mobile app
Turn off your headset and phone for about 5 minutes
Sign back into the mobile app
Make sure your headset is paired again
Check for the menu bar

If none of these suggestions work for you, just let us know. We'll troubleshoot until we can get you back in the game!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

danmichel716

New Participant

Why is a multi-billion dollar company putting out products and making the users (essentially) beta-test them for you? My menu has also mysteriously disappeared, and I refuse to believe that a factory reset is the only option for this brand new (received on Xmas Day) product. Do better.

T

The1stDarkLordMorgothAnswer

Honored Contributor

Hey, dan.michel.716. I know a factory reset is not normally the first option someone would want to try if their menu was missing in your headset, and I get wanting to make sure that everything works as soon as you take it out of the box, especially as a Christmas gift.

One option you can try besides a factory reset is to just reboot your headset. You can do this by either holding the power button down for a few seconds until you see the Power Off screen and then select the Restart button. Or, you can hold the power button down for about 10 seconds, wait for about 30 seconds, then turn the headset back on to do a hard reboot.

If you still can't see the menu, then the next best option would be to do a factory reset. This would basically reimage the device and should remove any glitches in your headset. Or, you can send a PM to support so this can be looked into further.

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

MetaStoreHelp

Community Manager

Hey there! Did these steps work for you? If you still need our help, please let us know. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

brando63380

New Participant

Hi community manager I am having the same problems with my quest 2. I have followed your steps but still no menu

MetaStoreHelp

Community Manager

Hey brando.63380! Thank you for bringing this to our attention, this is definitely not the experience we want our users to have.

We would like for you to try the following steps as an attempt to resolve this issue:

Ensure your headset is fully charged
Completely turn off your headset
Hold the power off and volume down (-) button at the same time until a menu appears
Select "factory reset" on the menu
This should prompt the screen to restart and go through the process of setting up your headset again

Note you may need to redownload your current games, but still tied to your account so there would be no need to re-purchases anything you already have tied to your account

If you are still receiving issues after these steps, please submit a bug report and we will be sure to send this to the appropriate team! In order to conveniently report a bug if the above steps do not work, click here.

We hope to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

Buffsheep

New Participant

Did this last solution work?

X

xLeonix

New Participant

I got to this old post looking for a solution because I was having the same problem with my quest 3. No matter how many times I pressed menu or rebooted the headset, the menu bar didn't show.

I was just going to do the factory reset but my controllers died so I without thinking made the menu gesture with the hand tracking and... the menu appeared again normally. Odd glitch.

N

n00ki3

New Participant

Same! Quest 2, very sad about it, waiting for DM response...