[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

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Is anyone working on the Quest 3 elite battery issue? It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

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TheAntiSocializerAnswer

Honored Contributor

We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

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S

SwirlyMaple

Up and Coming

I’ve only ever used the stock Oculus charger with mine, FWIW. Failed after a month of otherwise flawless use.

Still no resolution from Oculus support on mine. Last email I got was asking for the serial number that I’d already provided twice; no response for a day and a half now.

MrBeats6000

Participant

same experience. Support abysmal.

T

The1stDarkLordMorgoth

Honored Contributor

Hey guys! Since this thread has gotten a lot of posts in the past few months, I will be locking it. If you're still having trouble with your Quest 3 Elite Strap with Battery, I recommend making a comment on this new thread so that support can better track any new issues that you may be experiencing. I also recommend @ing MetaStoreHelp or sending them a private message so that you can be assisted with any troubles you may have.

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

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