[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

I’ve posted on Twitter, it’s time others knew about this problem instead of it being contained here where we can be fobbed off by Meta! https://x.com/metaquestvr/status/1715050406718411261?s=46

Just returned mine while still in return window. Ain't no one got the time to deal with this and 'warranty' support.

Returned my elite strap. Tired of stressing if it'll be fixed before I could return it to best buy. I'm going to keep popping in here to see if they pushed an update, and if they don't before next Tuesday I'll just take the headset back as well. 

Like someone else said, I began spreading the link to this post on any meta advertisement I see along with a warning about how elite straps are messed up right now and to be cautious. 

Good luck everyone. 

If by working on it, we're all going to be returning ours then yes lol we're all working on it.

So my second strap just **bleep** the bed. Thats when I had an "aha" moment. When i had the first strap, i charged with separately from the headset for a couple of days. It was still working. On the third night, i left it plugged into the headset and charged it on the dock. The next day, it wasnt working.

On the second strap, I did the same thing. Charged separately the first couple days. On the day I decided to leave it connected again, it stopped working the next day. Im thinking that maybe the dock is sending too much power through the strap causing a circuit fault and bricking the battery. Whiel I cant say for certain, its awfully strange that they both died only after leaving it connected to the headset and using the dock to charge both the headset and strap. so maybe im on to something here

Hey, I am also having an issue with my elite strap, it doesn't show up when I turn the headset on. It only shows up when I unplug the battery from the headset and plug it back in OR I press and hold the batterie's reset button when the headset is not on my head. Also, never used the dock. Thanks for helping!

My Quest 3 says there are debris/water in the USB-C port when I connect the strap battery or Link. Quest 3 disables the USB-C port when I plug in the link cable or connect the Quest 2 Elite Strap Battery (I have a retrofit to connect the strap to the Quest 3).

Hi

On french support, they say me that accessory is definitivly broken.

They refound me and tell me to not resend it.

I put in trash ?? Xptdr

Big hardware fail of the year but honnestly they refound quickly, it's ok

Same for me. I've got refund. I think meta knows that the strap is trash. I made good experiences with the whatsapp support of meta. It takes 5 minutes of your time. It was very easy.  And now I think that it is not a software problem. It's a hardware problem. Don't wait for software update. That is a waste of time.

As I purchased mine from a retailer, I'm returning mine today for a refund.  I'll keep monitoring this thread for updates and I might consider purchasing another once I am reasonably assured that the issue has been addressed.