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[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

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Is anyone working on the Quest 3 elite battery issue? It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

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TheAntiSocializerAnswer

Honored Contributor

We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

Sometimes it's okay to be a little Bing Chilling

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Miniondevil

New Participant

Just hoping in to say after all the posted troubleshooting, my headset still only recognizes my extended battery for about 5 seconds. The battery headset notifies me that I've got extended battery, the %s change briefly then change back as if not plugged in. Also that I'm seeing the installing updates screen flash while I'm shutting the q3 down and no updates get installed.

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xrm550

Participant

I've been in this thread pretty consistently, I just brought home my fifth Elite Strap with Battery. I'm going to test what I can up until that 72-hour Mark where everything just seems to fail. I will report back when results are in.

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DundermiffPaper

Participant

I was going after work today to return the Elite strap but have a few more days so will wait to see if 5th time's a charm lol.

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becausereasons

Participant

Precisely the same issue been driving me nuts. The Elite Strap battery refuses to charge (on dock or off dock). Will not power the Quest (plug it in, says extra battery attached shows a bigger charge then stops and disconnects seconds later)

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xrm550

Participant

***Discharging your Elite Strap to 0% could lead to a SOFTBRICK of the device. Not sure if only temporary***

So I believe I found out the issue. I don't think anyone's going to like it.

Once the elite strap battery has discharged to 0%. It will no longer charge any device. Meaning, it will recharge it's battery to 100%, Via verification using the green LED when you push the button, but it will no longer charge anything from your headset or even a phone.

Not sure what the fix is or what is causing it. But at least I think I may have found out why this is happening.

FINGERS CROSSED IT CAN BE RESOLVED IN A FIRMWARE UPDATE!

hrgargi

Inspiring

Count me in. My Strap started with this troubles yesterday after 2 days now. Hopefully there is a software fix since I already had to send my Q3 back (dead pixel).

Meta Facebook Community Accelerator 2022 winner Facebook Community Partner Founder of the Meta Quest VR Familie - The largest German Facebook Group for VR and Metaverse https://www.facebook.com/groups/oculusvrgermany/

hrgargi

Inspiring

I am running the largest German speaking VR Community (~7.000 users) on Facebook and the first member reported a bricked one out of the box. Besides others of my community are affected too ...

https://m.facebook.com/groups/oculusvrgermany/permalink/6790883037668987/

Meta Facebook Community Accelerator 2022 winner Facebook Community Partner Founder of the Meta Quest VR Familie - The largest German Facebook Group for VR and Metaverse https://www.facebook.com/groups/oculusvrgermany/

rjcoffee

Participant

I just came across a video on YouTube demonstrating the exact issue as I am experiencing, and judging by the other posts on this thread, many of the others have reported. He also shows some screenshots from a Meta Support chat confirming they are aware of the issue and working to find a solution.

https://youtu.be/g3E3RdGMl1g?si=hgtEHPs7UlQddY27

Hopefully Meta resolves the issue soon.

RJ ---- Owner of Meta Quest 3, Meta Quest Pro, and Oculus Quest 2. Former owner of Oculus Quest (original), Oculus Rift CV1, Oculus Go, and Oculus/Samsung Gear (with Samsung Note 7 before recall).

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firtozb

Participant

Yep, pretty much the same experience for me in the video linked above. If they don't fix it in a few weeks I will have to exercise the warranty. They should at this point send an email at least to everyone who bought the product.

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Miniondevil

New Participant

Decided to leave my strap only plugged in all night, pressed the button on the strap and it shows orange. Thinking of returning everything and just using my index.

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becausereasons

Participant

Same. Nothing charges it. Who launches a product that does NOT work, that they clearly did NOT test... Facepalm.

Dangerousdriver

Participant

This is Meta, remember? The guys that run Facebook and couldn’t give a hoot about the end user. We’ve all had a bad experience with Facebook at some point right where you get banned for making a completely harmless comment, then someone posts a truly offensive post and they say it doesn’t break community rules, well that’s the same company that’s running this shower of poo! I like the product (when it works as intended) but I hate what Meta stand for.

hrgargi

Inspiring

Anything new from Meta about a possible solution?

Meta Facebook Community Accelerator 2022 winner Facebook Community Partner Founder of the Meta Quest VR Familie - The largest German Facebook Group for VR and Metaverse https://www.facebook.com/groups/oculusvrgermany/

Dangerousdriver

Participant

There is more chance of finding [Nemo] than getting anything out of Meta now!

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SentientEnigma

New Participant

Exact same problem, I have had an RMA request with Meta support for 8 days now which has not been processed.
I am in Australia and we have strong consumer protection laws so it will be interesting if they continue to delay.

Support responds with this:

"I will now be forwarding the RMA information to our specialized team to look for a possible replacement for you. As soon as I get feedback from our specialized team regarding your query I will definitely update you."

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becausereasons

Participant

They seem to be refusing to RMA mine as well, I've got nothing but the run-around and same things to 'try' over and over.

Dangerousdriver

Participant

I’m in the same boat! It’s tiring and has really left a bad taste in my mouth like [Redacted]! My opinion of Meta was low to begin with, but this has made my opinion of them sink to a new level!

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Zoo1ander

New Participant

I think we should begin linking this thread and posting to their Twitter handle/page. Usually these companies begin to take action once social embarrassment/pressure builds. Whereas currently this is contained to their forums.

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becausereasons

Participant

Great idea!

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