Skip to main content
suharsh67
Inspiring
December 31, 2025
Solved

Right controller issues

Recently got a Quest 3S bought from Costco. I have been having issues with the right controller .. left one works just fine. The issues with the right one are:

  1. Automatically scrolls to the bottom.
  2. Sometimes (not always) the arrow / dot / pointer doesn't come up. Though this has happened just recently.
  3. Thumb tracking not working. This I noticed after reading the support documents and other forums to 'recalibrate' the controller for dead zone / drift issues. However when I go to recalibrate moving the Thumbstick in a circle doesn't get registered in the recalibration. I tried the left controller and as I move the thumbstick in circular direciton, the recallibration also window also shows that and it is smooth with the left controller!

What have I tried so far:

  1. Changed the batteries
  2. tried to recalibrate
  3. unpaired and repaired the right controller.

As some of these issues are from day 1 .. I think I might have a defective right controller. I am hoping Meta can send a new one.

    suharsh67Answer
    Inspiring
    January 1, 2026

    Thanks both. Yes Costco would refund it, I know. But the idea was to go and exchange the full unit .. anyway they don't have it in stock. Also if I return to Costco and buy a new unit elsewhere, I would be paying 50$ more. I bought it for 199$ .. it was BF deal. So I was able to chat with a support person and I am going to send in just the impacted controller .. and let the process take the time. In view that I had issues right out of the box, I intend to buy the extended warranty.

    View in thread

    7 replies

    steve40
    steve40
    Honored Contributor
    December 31, 2025

    It might be better to return it to Costco than to go through Meta's RMA process.

      suharsh67Author
      Inspiring
      December 31, 2025

      Thanks. perhaps that's what I will do but I do want to keep META and I am not sure if Costco will provide an exchange! I will check with them.

      suharsh67Author
      Inspiring
      December 31, 2025

      I called Costco and was told they don't 'exchange' .. which I am not sure is entirely true , but in any case, neither of the two Costco warehouses near me have this in stock!

      What are my choices? I tried to find a Meta support phone number and can't find one!

      I tried to use the Meta website to reach out support and am directed to the web page to verify the device - and verification fails!!! Email didn't work, Serial number didn't work .. and strangely my phone App shows the device is registered to my account! 

      If it were not for my special needs daughter who is wanting to keep the device, this would have gone back to Costco!

      I am hoping Meta Support team reviews these messages and can guide on how can I get this sorted out. Or hopefully seasoned members can help too.

      Choleni
      Choleni
      Honored Contributor
      December 31, 2025

      Hi suharsh67​ 🙂

      They'll probably not exchange just the controller.... what steve_40​ meant is to bring back the complete set and get either a new one or get your money back and buy a new Quest.

      But in case you want to contact support.......  you can do that via email, chat or WhatsApp HERE

      I also think, Steve's suggestion is the better option, though..... but that's up to you🙃

      Happy New Year!

        suharsh67AuthorAnswer
        Inspiring
        January 1, 2026

        Thanks both. Yes Costco would refund it, I know. But the idea was to go and exchange the full unit .. anyway they don't have it in stock. Also if I return to Costco and buy a new unit elsewhere, I would be paying 50$ more. I bought it for 199$ .. it was BF deal. So I was able to chat with a support person and I am going to send in just the impacted controller .. and let the process take the time. In view that I had issues right out of the box, I intend to buy the extended warranty.

          Choleni
          Choleni
          Honored Contributor
          January 1, 2026

          suharsh67​  

          suharsh67 wrote:

          I intend to buy the extended warranty.

          Good idea👍..... I'm always happy that we have the 2year warranty here in Europe.😁

            Terms & ConditionsAccessibility statement