[SOLVED] Cannot get past Allow Cookies screen with child account

Hi I’m experiencing same problem trying to add my child, come on Meta reach out and help!

Hi everyone,

I wanted to share an update regarding the issue with adding a child account to the Meta Quest 3. Like many of you, I encountered the same problem where the "Confirm" button on the "Allow the use of cookies from Meta?" page did nothing. Here's what I did:

1. Browsers and Modes Tried:

   • Edge (InPrivate/Incognito mode) on PC: Same result, no errors given.

   • Firefox (on PC): Success 🎉 after sending a new link because the previous one expired after 15 minutes.

2. Technical Details:

   • Used the Network console in Developer tools in Edge and downloaded a .har file.

   • Found the following error in the file:

     {
       "errors": [{
         "message": "A server error field_exception occurred. Check server logs for details.",
         "severity": "CRITICAL",
         "code": 1675030,
         "summary": "Query Error",
         "description": "Error performing query."
       }]
     }
     

3. Solution:

   • After trying Firefox on PC with a new link, I was able to successfully set up my daughter's account on the Quest 3 🎉.

I hope this helps others who are facing the same issue. If you have any other tips or solutions, please share them here. Good luck!

I there a solution to this issue yet, it is driving me mad, I can't click on the button on either the Meta Horizon app or the Headset, don't understand how this was tested.

Same situation here. Changing between browsers (Mozilla Firefox > Vivaldi > Google Chrome > Microsoft Edge) and switching between Private Window/Incognito Window/InPrivate Tab did not help either.

I strongly believe we are facing a real issue with kids account.

Same issue here. Tried any browser the planet. I got past the first hurdle by using the parents account. But then, when switching to the kids account on the quest, it requests me to enter a confirmation code on meta.com/device. Here I have two issues: with the parents account & then selecting the kids account, I get the message, that the account is already on the device. If I use the kids login directly, I not get past the cookie confirmation dialog. I feel like sending the quest back. )-:

I have done a long online chat with Meta support and it took some time and effort for them to understand the problem (have you tried resetting the headset being the default goto response 🙄).  The chap I was chatting with has taken a bunch of details and screenshots of the problem and claims they will escalate it to the relevant team.  I also linked them this chat thread and a similar one on reddit so hopefully this might get resolved.  If not, I guess the answer for now is to delete the child's account from the family centre and start again but this time saying they are 13.  Not ideal, but the teen account still has parental controls so better than nothing.  If the issue ever gets fixed, I'm sure the account age could be changed back to their correct age.

I'm having exactly the same problem and have just had a long chat with support. Like others, they've referred it to a "specialist team" - absolutely crazy. Tried pc Firefox, chrome, Edge, app and also phone browser, none worked.

I have now had an email from Meta Support asking me to try the usual things like trying various devices / browsers / networks etc and report back to them.  I've now replied and supplied them with a lot of screenshots / recordings for them to see the issue for themself. Problem is that the issue spans for above a general Quest issue, it is something broken in the coding of the website somewhere.  Hopefully they can escalate the issue to the right team - assuming they even give a 💩 that is.  I'll post back when I hear anything. 

I have now gone a step further and changed the password on the 10-12 year old kids account to a temp password and just supplied Meta Support with the temp login details and told them to attempt to login to any Meta page so they can see for themself what the issue is.  I'm waiting to hear back.  

Still no update other than 2 automated emails from Meta asking if they can close this ticket.  Looks like it's been swept under the carpet and they don't give a 💩.  

I have come across a possible solution on Reddit from a user called stolsvik75 and they suggest the following:

1. Clear all cookies for meta.com using Inspector, or a "clear cookies" plugin, or use different browser. Can probably use incognito too.

2. Now go to meta.com and log in as yourself (if you don't clear cookies or similar, you'll just be thrown into the accept-cookies-loop). I logged in "using Facebook", which was absurd, because it just threw me into Facebook, so I had to manually enter the url meta.com

3. Once this worked fine, I manually entered the url meta.com/device

4. This now gave me an option of just choosing which user I wanted to add as - i.e. I was past the dreaded "accept cookies" forever-loop!

5. I chose the account for my son, and then finally got to enter that code that the headset shows, ala "CX34-3FGJ".

I have tried this myself but could not see the code appear in my headset but worth others giving it a go and see how you get on.