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New Participant
February 19, 2026
Question

Stuck on Android recovery screen and on 2fa with old phone number i don't have access to anymore

  • February 19, 2026
  • 3 replies
  • 148 views

Hello Meta Support,

I cannot access my Meta Quest account because my two-factor authentication (2FA) is linked to an old phone number that I no longer have. I know the account email and password, but I cannot receive the authentication code.

My headset is currently stuck in recovery mode and cannot boot normally. I want to keep all my purchases, skins, progress, and friends.

Please help me remove or reset the 2FA on this account so I can safely access it again. 

    3 replies

    Choleni
    Honored Contributor
    February 19, 2026

    Hi AlyamaniY1880​ 🙂

    You can reach out to support via email, chat or WhatsApp HERE ..... they can help you with your 2FA problem.

    steve40
    Honored Contributor
    February 20, 2026

    I don't think removing 2FA is going to get their headset out of recovery mode, though 🤔.

    Choleni
    Honored Contributor
    February 20, 2026

    No, it won't..... but he asked for help to remove the 2FA🤷‍♀️