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No5hLucida
New Participant
September 24, 2026
Question

stuck on blackscreen after latest update

  • September 24, 2026
  • 8 replies
  • 173 views

tried normal fixes display works fine because i saw it just fine in boot screen soooo i then tried factory reset STILL didnt fix then i tried SIDELOADING the update still didnt fix it its from the last update as far as ik it was working just fine yesterday isnt today and i need help ASAP idk what to do and now i cant contact support because since i reset it, it aint connected to my account now...

    8 replies

    Stockett119
    New Participant
    September 25, 2026

    Same. Isn’t it funny that this happened yesterday and they came out with these new  meta quest thingy fml 

    Maccyb123
    Honored Contributor
    September 25, 2026

    It's not really a coincidence when it's been happening for some people for a long time! It's unlikely related to the new headset. Are we going to add conspiracy theories to the mix? I'll be honest though, it certainly has happened more since all the aliens in their UAP's started flying around. Maybe that's the connection. 😁 

     

      Stockett119
      New Participant
      September 27, 2026

      OK, I was being dramatic 😂

      but I actually fixed my Quest 2.

       

      If you're stuck on the Meta logo

      then getting a black screen,

      this is what worked for me.

       

      I had already factory reset it

      and nothing fixed the problem.

       

      In USB Update Mode, I worked

      with both Slot A and Slot B.

       

      I ran the graphics test on

      Slot A.

       

      It initially gave me an error.

       

      I ran it again and it appeared

      to install/apply something.

       

      I then repeated that process

      on Slot B.

       

      Afterward, I booted Slot A and

      left the headset alone even

      though the display was black.

       

      Eventually I started hearing

      normal Quest startup sounds.

       

      I also briefly started seeing

      parts of the normal interface.

       

      I then switched back to Slot B

      and booted again.

       

      This time I eventually got

      passthrough and the normal

      Quest setup process.

       

      IMPORTANT:

       

      I also connected the headset

      to the Meta Horizon phone app

      while it was in this state.

       

      The app successfully recognized

      and connected to the headset.

       

      After that I was able to get

      through controller pairing,

      Wi-Fi setup, and finally the

      official software update.

       

      I don't know which individual

      step actually repaired it.

       

      My best guess is that working

      with both A/B slots and letting

      the headset complete whatever

      update/recovery process was

      pending finally got it through

      the broken boot state.

       

      I'm posting this because Meta

      Support told me they had no

      compatible recovery software

      for my SPL and offered me a

      $159.99 refurbished replacement.

       

      Obviously, do this at your own

      risk.

       

      I'm only documenting exactly

      what worked on my Quest 2.

      Choleni
      Choleni
      Honored Contributor
      September 25, 2026
      No5hLucida wrote:

      now i cant contact support because since i reset it, it aint connected to my account now...

      Not true. 

      You can contact Meta regardless of whether a device is connected to your account or not.

      Reach out to Meta support via email, chat or WhatsApp HERE

      Open the link in an incognito window, otherwise the support options won't be displayed.

        No5hLucidaAuthor
        New Participant
        September 27, 2026

        yeah i figured that out but they didnt help at ALL

        Choleni
        Choleni
        Honored Contributor
        September 27, 2026

        stuck on blackscreen after update

        Your black screen might be a hardware problem, that it occurred after an update might be - I don't say it is - a coincidence

        You can try if a hairdryer(no heat) - like shown in the video can help.

        It's also possible, that the proximity sensor went bad or a cable came lose.

        A repair service like Fix my Oculus - if you are in the US - can repair that.

        If you are located somewhere else, google for a VR headset repair service in your country.

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