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Ultr4link
New Participant
August 17, 2026
Solved

Support page doesn't detect my linked Quest 3S and rejects serial number

  • August 17, 2026
  • 2 replies
  • 111 views

Hi everyone,

I have a Meta Quest 3S that I purchased a month ago on Mercado Libre from the verified Meta store. Out of nowhere, a tiny, fixed colored line (green and red) appeared on the screen. I take great care of my things, I've never left them exposed to sunlight, and they haven't been dropped, so I'm completely sure it's a factory defect with the LCD panel (stuck pixels).

The real headache is that I've tried contacting Meta support in EVERY possible way to claim my warranty, and the system won't let me. The support page asks me to log in, and even though I use the exact account linked to my headset, it doesn't seem to detect it.

When I try the manual method of entering the serial number (I've already tried both the one engraved on the headset and the one on the box), the page blocks me with a red error message that says: "There is no support available for this device."

It has me trapped in an endless loop and won't give me the option to open a live chat or send an email to a support agent.

Thanks in advance!

Best answer by Maccyb123

Sorry for your problems, it must be very frustrating.. OK, firstly you should know that this is a user only forum. There are no Meta staff here, no Meta moderators, no Meta community managers. They haven't even monitored this place since the end of last year. The moderators here work for the hoster, Khorum and are not connected to Meta. 

As your device is new, it looks like the screen is defective so you will have to return it for a warranty replacement. Below is the email I used when I had a small software update issue so hopefully they can help you with your problem. Good luck, 🍀🍀🤞🤞 

mailto:support@store.metamail.com

 

2 replies

Maccyb123Answer
Honored Contributor
August 18, 2026

Sorry for your problems, it must be very frustrating.. OK, firstly you should know that this is a user only forum. There are no Meta staff here, no Meta moderators, no Meta community managers. They haven't even monitored this place since the end of last year. The moderators here work for the hoster, Khorum and are not connected to Meta. 

As your device is new, it looks like the screen is defective so you will have to return it for a warranty replacement. Below is the email I used when I had a small software update issue so hopefully they can help you with your problem. Good luck, 🍀🍀🤞🤞 

mailto:support@store.metamail.com

 

    Ultr4linkAuthor
    New Participant
    August 20, 2026

    Thank you very much, I'm going to send the email to see if they can help me with the case.

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