Skip to main content

50 replies

Show previous replies
Sj0101
New Participant
June 24, 2024

I'm also having this problem -- doesn't seem like chat support know how to fix it, other than saying wait 3-5 days for an internal ticket.

I'm just going to return the headset to Target for a refund I think

MetaStoreHelp
MetaStoreHelp
Community Manager
June 24, 2024

Hey there, Sj0101, and thank you for bringing to our attention you're also experiencing issues getting started within the Meta Quest Wallet. While we understand you're working with our chat support, we know being able to have your card saved to the account is essential when making purchases on the go, so we do want to exhaust all our payment options in order for you to fully experience VR.

In the meantime, if you haven't already, another payment option could be to check out our Quest Cash. With this option, a card on file is not required, and you're able to keep money within your Meta Quest wallet and even send funds to those close friends and family in VR with you. As our team continues to look into this concern with you, do let us know if we can be of any assistance along the way! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
OneEyedKyodai
New Participant
December 9, 2024

I'm getting the same issue. It looks more like a service issue on Meta's end, but they do not want to look into it. I see a lot of people in the threads encountering the same issue. While it may work on an earlier version of the mobile app, it may no longer be working on the current build. Meta, please look into your system and verify that there are no issues on your end. 

 

matthewGJVR
New Participant
July 23, 2024

bro same i rlly want virtural desktop and amung us vr BUT IT WONT WORK pls hellp me ive been gto this riedt https://www.reddit.com/r/oculus/comments/18mwy0z/is_anyone_else_having_issues_with_adding_payment/ to this forum HELLLLLLLLLLLLLLLLLPPPPPPPPPPP! MetaStoreHelp GET UR ASS! HERE NOW!

DarkMW
New Participant
December 29, 2024

and also got other error messages like " Request Not Completed" when I tried to make purchase

resk2k
resk2k
New Participant
December 29, 2024

About a year ago I refunded Quest 3. Same issue, payments blocked due „unusual activity”. Support wasnt very helpful back then. After a year I thought I’ll give them one more chance. So I wrote a ticket with the same issue, and guess what? they fix it after few days. I just used my debt $25 and purchased something for 10$. Now I can get my VRs back 🙂 I think the problem may accur, when you purchase apps from different devices, payment methods. So from now if I would buy something, I’ll use only one PayPal acc and device. Before I was purchasing via phonr, pc, and inside headset store. Because of that I had a lot subscriptions duplicated on my PayPal and that could be the case. Hope you

resk2k
resk2k
New Participant
December 29, 2024

… solve your problem. Regards. Kamil

alfredkeefer
New Participant
December 9, 2025

I upgraded from an Quest 1 to a 3.  

Account Restriction. Please try again later

We're facing some trouble with your account. Please try again later.

 I can play my Old quest games but cannot purchase anything.  Keep getting "Account restriction".  I put out support tickets for over 5 days.  Did everything they suggested.  I still cannot buy any games across all platforms (oculus, phone, computer).  I've tried different credit cards and even a gift card.  This is sooo frustrating.  Any real help out there?

    Choleni
    Choleni
    Honored Contributor
    December 9, 2025

    Hi alfredkeefer​ 🙂

    It's not a real  solution, but some users found a workaround by creating a second account and use this one to gift games to their main account.

    Surprisingly, they were able to add their payment methods to the second account without issues.🤷‍♀️

      Gman2013
      New Participant
      February 1, 2026

      Yes, won’t let me add a card so I downloaded PayPal to try that in PayPal is not working either

      Choleni
      Choleni
      Honored Contributor
      February 1, 2026

      Hi G.man.2013​ 🙂

      if you use the app, try it from the web page here

      If youve already tried that, use another browser maybe.

      Recently, there was a user, who were able to add a payment method using the headset🤷‍♀️

      If you've linked a Facebook account to your Meta account.... unlink it. This was also working for some people.

      If nothing works, contact support via email, chat or WhatsApp HERE

      danhooper2026
      New Participant
      September 5, 2026

      I am having a unique issue. I have been using Meta pay for several years already, but my debit card expired last month and now I am not able to add my new debit card will not save. It is the same number as my previous card, just a new expiration date and CVV code. When I attempt to add it, the save button stays greyed out and the txt tells me that only debit cards are accepted, no credit cars. This isn't a credit card. I called my bank and they say that there have been no inquiries on my card. Can someone help with my situation?

      Maccyb123
      Honored Contributor
      September 5, 2026

      dan.hooper.2026​ Unfortunately it's not a unique issue Dan 😁 

      Try this, instead of using the renewed card, go into your banking app and set up a virtual debit card, It will have a different number and you can set the expiry date to end of the day or renewed automatically at the end of each day. Use that and let me know if that works for you. It did for me. 🤞🤞🤞🤞 

       

        Terms & ConditionsAccessibility statement