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New Participant
November 27, 2025
Question

Unable to add payment method

Just bought a quest 3.

My debit card is paired to my meta account.

However, i am still unable to add my card as a Payment method on the meta horizon app, and get an error each time.

I've tried multiple cards, nothing.

No update needs to be performed. I have tried using a computer, phone and the actual headset. Even switching to cellular data.

I have bought multiple things online lately, and the bank allows international purchases so I don't think it's on the cards end.

I have restarted the device multiple times, tried on different days and nothing seems to work.

There are a few cases online with the same problems, but they seem to have been fixed using instagram or facebook, which I tried, and they accepted my card, but it still will not add my card into the 'payment method' slot.

Or they only use gift cards, which seems like a serious downgrade.

Please help before I go and refund this VR before I ever got to play it.

 

2 replies

steve40
Honored Contributor
December 20, 2025

Late to reply, but have you tried using the Brower in the headset to add your payment method via the Meta web page?

Choleni
Honored Contributor
December 27, 2025

Hi kata1234321​ 🙂

In case, you haven 't solved the problem in the meantime you might try this:

https://www.reddit.com/r/OculusQuest/comments/1pwsgou/havent_been_able_to_make_a_metaoculus_game/