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liampettit42
New Participant
December 30, 2025
Question

Unable to Add Payment Method + Support Issues

I recently purchased a Quest 3S (just before Christmas). I have tried over 6 different cards and every time it says “Unable to Add Payment Method”. I have tried doing it in a web browser as oppose to in the Meta Horizon app and get either the same issue or just today I got what is seen in the image. I’ve tried to work with the AI bot but this directs me to open a support line. Only issue is that it says “no devices associated with account”. This makes no sense, I’m 100% sure I’m using the same account on the Meta Horizon app as I am in browser, the Quest is clearly connected within the app. So I try the alternative of entering in the S/N, it’s gives “Support not Available for this Device”. I am completely stuck. This is incredibly frustrating. If anyone has a solution or knows of a way to get in contact with a human it would be much appreciated, I truly do enjoy this headset but had no idea support was this bad for it.

 

    2 replies

    Choleni
    Choleni
    Honored Contributor
    December 30, 2025

    Hi liampettit42​ 🙂

    You must put in the serial number from the box, not from the headset.

    If this also doesn't work, contact support via email, chat or WhatsApp HERE

    Before you do that..... there was a user with the same issue recently.

    Sounds weird, but he was eventually able to add a payment method using the headset..... maybe give that a try

    Unable to add payment method | Meta Community Forums - 1358209

    Good luck🤞

    liampettit42Author
    New Participant
    December 30, 2025

    Thank for the help. I tried doing it within the headset and still had same issue. Just spent the last 30 minutes in a support chat (that link was a lifesaver, thank you!) and they couldn’t figure it out, being escalated to the “specialist team”, estimated reply is 24-48hrs. Up to almost 3 hours trying to sort this out, will post a solution/resolution here when they get back to me. 

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