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the8assmonkey
Participant
July 19, 2026
Question

unable to make any app store purchase for my quest 3, endless support loop for almost 4 months.

  • July 19, 2026
  • 12 replies
  • 281 views

been in a endless loops for almost 4 months with support, cant make any app purchases  for my quest 3 via their website, phone app or through the quest 3, even with my quest cash, been through the support loops countless times, also to try resolve it myself to see if i could find any work around with no success, cant even use my quest or any other payment method.

"We appreciate your patience and understanding as we work through this. I know that three months is a long time to deal with an unresolved issue, and we do not take that lightly. Please know that our team is actively investigating and escalating this matter to ensure it is resolved as quickly as possible."

endless loop same updates, once every 2-3 weeks they say its fixed, but its never fixed, nothing changes, they even said in one response they added credit to my account as an apology.

"To show our appreciation for your understanding during this delay, we have added A$50 to your Meta Store Credits. You can use this balance immediately toward your next digital purchases once your account processing window clears."

naturally no credit was added to my account and i still cant use my quest cash or use any other payment method, after informing them no credit was added and nothing has changed.

"Regarding the $50 credit that was offered as compensation, please rest assured that this will be added to your Meta account once we have fully resolved the issue. You will receive the credit as promised."

translation. 'we at meta have no plans to solve your issue, please enjoy talking to our 'bot scam time wasting service', or otherwise please go away, thnx for your $$$ still on your account though, we will be keeping it, we know its theft, same as selling you a product that doesnt do as advertised, we know were scamming consumers, breaking consumer laws etc, but we dont care, thnx for falling for our scam at meta your friendly thieves.scammers'.  end translation.

so not only has meta not done anything to fix my issue that directly effects my ability to use my quest 3 for almost 4 months in a constant weekly support loop, they did not give me any compensation as promised, they have breached state.national consumer laws which they dont acknowledge or care about either when mentioned, while also taking my $$$ and doing a runner basically is theft, its like a dealing with a overseas scam service that is still permitted to function legally.

i dont know if there are any other options that will work? since i just keep getting stuck in a endless loop. outside advertising on social media, consumer outlets, making official complaints to the relevant authorities and potential legal action, but regardless this is my first and last time i will ever buy a meta product, a complete scam since i cant use my meta quest 3 as intended.

      12 replies

      Choleni
      Choleni
      Honored Contributor
      July 19, 2026

      Hi the8assmonkey​ 🙂

      See this findings from a user about the problem.

      According to them, using the Quest regularly can help to solve the store error. Since you can't purchase anything, use free apps.

      Meta store error fix: Request could not be completed

       

        the8assmonkeyAuthor
        Participant
        July 23, 2026

        thanks for the link, had quick look through it so far, seems to mirror what i was expecting, unfortunately its how a scam services operates, but regardless ive already been playing games(not without issues, thnx to the quest 3's hardware bottleneck, horrid software) etc most days comparing it to my other headsets and looking for workarounds to the many issues, seeing if i can get it to be worth the time and hassle /$$$ i spent on it, unfortunately free apps dont work properly or do what i need, it doesnt get a edge in any areas other then via  passthrough which is also not the best, so it feels like i bought a brand new car, but its missing a gear box and more, but i know if i drop it now it will just become a paperweight on my shelf.

        so after investing so much time over 3+ months ive already cleared the just using it on a regular basis part and also the wallet part (already received multiple emails related), neither work in my case.

        i still need to go over the link again to see if i missed anything else, but so far its looking like the short answer is just hope for the best or otherwise you just became the proud owner of a plastic paperweight.

          Choleni
          Choleni
          Honored Contributor
          July 23, 2026

          the8assmonkey​ 

          unfortunately free apps dont work properly or do what i need

          Many games have a demo version. I guess, this should work too.

          Do you already own games on your account? If not, creating a new account, factory resetting the Quest and set it up with the new account might be an option. Without garantee that you don't have the same issue with a new account though☹️

            the8assmonkeyAuthor
            Participant
            September 11, 2026

            to make an update if anyone else runs into the same endless issue, after waiting almost 6months i finally took legal action and filed a legal notice to Meta through the same support exchange for record keeping.

            i was expecting them to waste time, so i was already ready for the next step in the legal process, but to my surprise within 24 hours the support loop finally broke and all it took was someone to look at my account for 20 seconds to resolve the issue(no surprise), waited almost 6 months with them telling me how all their engineers were working very hard to solve the problem (yea sure).

            so if anyone runs into the perpetual loop or depending on your local laws etc, just file a official legal notice, only thing to note depending on country/legal system etc results could vary, my end i needed to meet certain steps to try resolve the issue first before i could file legal notice or in my country it gives them a legal loop hole to ignore it, also make sure you have records of communications its very important if you need go further as evidence of being taken for a ride may be required and like my case i have met the steps required before making legal notice.

            avoid fragmented communications when planning legal notice (eg stick to one method of comms that gives you a record of exchange and establish), you want to be polite, brief, but clear and to the point, in other words opposite of my dribble exampled here ;)

            but i had already met these requirements in the first few weeks of exchange with support, so i could have filed legal notice anytime over the past few months, but at same time if u wait a little longer, it can benefit legal action taken if your local laws support it, which in my case they did as Meta kept digging deeper into a hole by telling me to patiently wait every week, so basically = winning ticket in my country.

            only issue is they still could drag it out being a low quality telemarketing scam-like service, different countries, laws and weight behind any legal actions taken obviously may very results.

            besides that will never buy another Meta product again, they shouldnt even be legal to sell products like this, so its unfortunately going to collect dust now,  since i lost all motivation to mod it or dev for it, its surprising because the quest 3 cant even compare to a modded first gen PCVR headset from a decade ago with upgraded optics, the quest 3 latency is so bad on technical standard its considered a defective product by design, it undermines visual quality and performance it should have, except for the hardwired defects built into its design, just so they can collect private data and sell it at your expense, i was thinking about modding/developing a work around to this also, but meh cant be bothered anymore.

            the torture of dealing with Meta comes to a end, best of luck to everyone except Meta.

              Choleni
              Choleni
              Honored Contributor
              September 11, 2026

              Thanks for the update - and the solution the8assmonkey​ 🙂

              I'll keep it in mind and will suggest it to other users with that issue.

              So far, we only told people to file a complaint at BBB - or whatever agency is responsible in their country - when it comes to trouble with support regarding warranty/replacements. Good to know, it works that well with this problem too.

               

              You should mark your comment as solution... makes it easier for others to find it. 👍

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