Skip to main content
Inspiring
October 11, 2023
Solved

[UNRESOLVED as of May 30, 2024] - Quest 3 Controller Tracking Issues

update May 30, 2024: There have been no updates/improvements to controller tracking since Meta Support marked this as solved! Community consensus seems to be that this issue stems from hardware/software limitations with the controllers, specifically the method of tracking (as a software developer working specifically in the machine learning and computer vision space, I agree that this technology is not particularly robust enough to handle some types of movement). If you play games that require fast hand movements and/or dynamic hand positioning, I would recommend not buying a Quest 3, unfortunately. I've heard some anecdotes regarding improved tracking with the Quest Pro controllers, but the improvements are marginal at best - not worth the additional ~$300 for minimal performance gains IMO. My personal recommendation is to stick to Quest 2. Not to detract from the various improvements that the Quest 3 has brought (e.g., color passthrough w/higher resolution, better hand tracking, higher overall hardware specs compared to Quest 2, etc.), but Quest 2 controller tracking is significantly better than the Quest 3's. Ideally, my hope is that Meta will push an update that allows for pairing Quest 2 controllers with the Quest 3, but as of right now, that's just a pipe dream as Meta has given no indication of making these headsets/controllers backwards compatible. While I'm (naively) hopeful that things will change, realistically speaking, I have 0 expectations and a lot of disappointment.

 

tl;dr: I've had a Quest 2 for almost 3 years. I received my Quest 3 today and was very excited to use it. Controller tracking performance is much worse than the Quest 2, at least in the context of games where you swing your arms as fast as you can. This was not a problem for the Quest 2 (unless controllers were physically damaged, e.g., hitting a wall, dropping them, etc.). Don't buy if you play games like Gorilla Tag, Beat Saber, Synth Riders, or any of the other games mentioned throughout this thread!!!

 

Question:
Are there ways to modify the Quest 3's controller tracking such that fast hand movements won't be affected by the prediction-like behavior where the in-game hand moves farther than you swing? When I perform a baseball throwing movement with my hand/arm, the tracking will not keep up and it ends up losing my hand's position for a fraction of a second, causing my in-game hand to be positioned farther away than my hand actually is (this is not an issue with Quest 2 controller tracking).

 

Details/Context:
I primarily use VR for exercise, and I mostly play Gorilla Tag. Gorilla Tag is a game where you play as the upper half of a gorilla, using your arms as your means of locomotion. Basically, you use your arms as if they were your legs, and you can run, climb trees, wall-run, etc. It's an infection-based tagging game where you join a lobby of up to 9 other people, and the game will randomly select a player to be the first tagger. The tagger(s) will continue tagging until everyone in the lobby has been tagged (infection-style), and then a random player will be selected as first tagger; this pattern just continuously repeats.

While the learning curve is pretty steep to play at a high level, there is a growing community of players who are very competitive (approx. 10-20k players based on the communities I participate in - Competitive Gorilla Tag on Discord and Gorilla Tag Competitive on Discord). As a prominent member of this community, people have been seeking my feedback on whether or not the Quest 3 is worth it. While I feel that a majority of the new features are amazing, I have had issues with the controller tracking.

Gorilla Tag is an active game where you're constantly swinging your arms as fast as you can to travel around the map(s) to avoid being tagged. The primary player base for the game is Quest 2 users. Aside from physical damage, most players have not had any problems with controller tracking on the Quest 2, aside from when the controller goes out of the tracking range of the headset (as expected). 

However, the Quest 3 controllers lose tracking during medium-fast to fast hand movement (medium-fast: like playing catch with a friend; fast: throwing a baseball as hard as you can). The consequence of this in the context of Gorilla Tag is that your in-game arm extends to the game's max arm length frequently, causing your hand to collide with the wall/tree/ground and launch you away from the surface. This is a big issue for games/activities involving fast-paced hand movement as it's not nearly as reliable as the Quest 2 controller tracking performance. 

TheAntiSocializer
Honored Contributor
October 24, 2023

Hey everyone, I've connected with the team and they are actively investigating tracking issues like you've mentioned. We'll be working to improve performance, especially for competitive players in games like Gorilla Tag, Supernatural, IB Cricket, and Eleven Table Tennis. We expect to roll some of these improvements in the upcoming releases.

Sometimes it's okay to be a little Bing Chilling

531 replies

Participant
January 5, 2024

I have just received an email with shipping labels to return my q3 for an exchange for a new one. I will send it Monday (goes from Australia to Hong Kong via DHL). Once I receive the replacement I will update test it and update you all in this thread. 

Up and Coming
January 15, 2024

One area that caught me off guard with tracking was vegas infinite (pokerstars). Not a huge issue but opening the watch menu, when playing at night in a lower lit room, the angle you hold the controller (to see the watch face) hides all the leds and the tracking was terrible and caused the menu to jump all around. That combined with my other hand likely occluding something, the tracking did not work. Maybe quest 2 had issues here but I can't remember

With hand tracking off it was quite annoying really. Detatching the menu was the best solution there

Participant
January 16, 2024

I've been alternating using the Q2 & the Q3 for about 4 weeks now, and I can say for certain that the Q2 does not lose tracking during my training sessions or competitive matches.

Using the exact same strokes, the Q3's tracking is ok up to 65% speed, but anything over that it may lose tracking.  The faster the movement, the more likely tracking will break.

I ordered the Quest Pro controllers just to test them - they should arrive 1/22 - 1/24.  If they work, I will keep them even though I don't think that we should be required to spend an additional $300 just to attain the same tracking we had with older technology.

I'll repot back as soon as I have a few hours of testing.

Additionally, I will return the Q3 at the end of my return window (Jan 30) for a replacement.  Some people report no problems at all with tracking of their Q3 .  I'm wondering if it's because their arm speed doesn't go beyond what the Q3 is capable of tracking, or if different units were assembled using different components at various facilities.

MetaStoreHelp
Community Manager
January 17, 2024

Hey there, JeffG01, Javerian17, and other users! We know how much controller tracking directly contributes to your gameplay, so we'd love to look into this issue for you. To start with, let's make sure we have a good idea of this particular problem. Please clarify the following information when you get a chance:

  • Has your play area changed recently?
  • Have you tried different play spaces?
  • Has the tracking worked properly before?
  • Are you using any third-party accessories or covers with your device?
  • Are you experiencing this issue with both controllers?
  • When does this issue occur? Does it happen only in certain games? Does it happen in the Home environment or in menus?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Participant
January 17, 2024

Thank you for reaching out.  Answers to your questions:

  • Has your play area changed recently?
    • No, it's same environment & lighting that I have been using for the Quest 2 successfully for 2 years
  • Have you tried different play spaces?
    • Yes, a second well-lit play area.  Again, the alternate play space has always worked perfectly with the Q2.  The Q3 loses tracking in that environment the same was as described below
  • Has the tracking worked properly before?
    • With the Q2, tracking is close to perfect.  Identical movements that have always worked on the Q2 have resulted in lost of tracking on the Q3 from day 1
  • Are you using any third-party accessories or covers with your device?
    • Yes, I play Eleven Table Tennis and use an adapter.  I have tried almost every adapter available and even made my own adapter.  I do not believe the adapter is the cause of tracking loss because if I keep my strokes to 65% of max speed, tracking typically holds.  When I go over 65% speed tracking is often lost.  The faster my arm and/or wrist moves, the more likely that tracking will break
  • Are you experiencing this issue with both controllers?
    • I don't believe so.  The left controller doesn't move so much.  Having said that, if it did lose tracking I may not notice because the right controller is doing the important work
  • When does this issue occur? Does it happen only in certain games? Does it happen in the Home environment or in menus?
    • I use the Q3 for Eleven Table Tennis exclusively and do not spend much time in other environments
New Participant
January 17, 2024

We bought the Quest3, upgrading from Quest2. My wife who plays Beat saber regularly almost immediately said something is not right with the tracking.  Initially I thought it just takes a bit of  time to adjust, but she still thinks the same after a week. Later on she showed me the left "hand" would completely stuck randomly when she plays the game.  That could happen very regularly to the point the game is pretty much unplayable.

We tried many things like play some of the suggestions on this thread, we also tried play in different rooms, changing the lighting, day/night,  but nothing works.  

Back to Quest 2 and that works flawlessly.  It's frustrating after spending so much for an "upgrade". 
Really disappointed Meta!

Inspiring
January 17, 2024

It's bad enough that tracking is broken on the quest 3, but it's even worse that Meta are not giving any response to the hundreds of people asking for help here.

I'll never buy from them again.

Participant
January 17, 2024

Make sure you reflect this in your product review.  I feel it's important to bring to people's attention.  

Participant
January 17, 2024

I honestly don't think they can fix it.  There are multiple problems with the tracking on these controllers and I believe it's hardware or lack of that is causing these issues and no amount of software can fix it.  Its been a issue from day 1 and they acknowledged it and that was it.  I would assume issues as important as hand tracking and position would be priority issues to resolve, and I don't think they can.  I hope they Suprise me, but I have lost all hope of them fixing this in a timely manner.  

Inspiring
January 17, 2024

Yeah, inability to respond means inability to fix.  Keeping quiet is the only option to not damage sales.

New Participant
January 17, 2024

Yes. Since there is no answer at all to more than one of my requests, I hope other forum participants will support me and begin to write real problems with the helmet in their reviews, that there is a problem with tracking controllers that is not being solved in any way and is not commented on by the company.
I suggest leaving reviews in all stores where you can buy Quest 3, so that people understand what problems they can expect and do not buy it

Inspiring
January 17, 2024

MetaStoreHelp All of those questions have been asked and answered countless times already.  It feels a bit like you're trying to divert the issue away from an inability to respond to an unfixable hardware problem, to 'oh we didn't realise anyone had been complaining'

Participant
January 17, 2024

I have received my q3 replacement but away from home right now so can only test it from Sunday onwards.

For those new to this thread I am one of the original posters with my issue documented in a series of YouTube videos such as https://youtu.be/LHAuSptWOnU?si=SYvEUtETTQtOFf_E

Once I test a new q3 set I will report my findings here.

Participant
January 20, 2024

I have tested the replacement q3 in Eleven Table Tennis (and home environment) and, unfortunately, it has the same issue - tracking loss after fast motion and sudden stop. 

The issue is observed with and without the adapter in home environment as well as in Eleven Table Tennis game with hand and body tracking off and on. 

https://youtu.be/AxsYLpuPOxY?si=hEI3-Q-j84byEsdP

Looks like it is a dead end for me with Quest 3 and Eleven table tennis.

Interesting thing is that in a recent ETT event held in Düsseldorf where best ETT players competed in the same table tennis hall, almost ALL competitors used Quest 2 (https://www.youtube.com/live/wftS-TIkALs?si=GnGc5x1lU2xEfV0d)

 

 

Participant
January 20, 2024

I am testing the Q3 replacement received yesterday with IDU.

During the first play, after about 12 minutes, I had the same glitch, the bow started to stay stuck in the air for seconds making impossible to aim.

Today have disabled the hand tracking and tried a quick play. Apparently the precision is very low even when the bow doesn't stick in the air. I need more testing but the replacement hasn't solved anything 

Participant
January 21, 2024

Hello,

My problem is the same as that of many users in the community below.

The specific problems I have is related to Eleven table tennis:

- Controller randomly drifting and shifting positions in VR.

- Losing tracking in some positions.

- Losing tacking in fast paste game.

Please advise.

https://communityforums.atmeta.com/t5/Get-Help/Quest-3-Controller-Tracking-Issues/m-p/1136421/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExSSTlaTTI0MU1aMFpPfDExMzY0MjF8U1VCU0NSSVBUSU9OU3xoSw#M263891

TheCrazedLegend
New Participant
January 21, 2024

Same here. when i play beat saber and litterally any other game the controller is flying to outerspace and i cant realy do anything about it exept just shaking my controller around.

Participant
January 21, 2024

I previously posted that I had ordered the Quest Pro controllers to see how they performed with the Q3. 

 

I did receive them and tested over about 8 hours of ETT play.  They paired easily with the headset, and feel much heavier-duty than the Q3 controllers.  I tried every way I could to get the tracking to break, but it stayed connected regardless of hand position and speed of motion.

 

That's good news, right?  I don't think so because it simply confirms that the Q3 controllers are a giant step backwards.  I'm going to return the Pro controllers because, IMHO, it's a HUGE ask from Meta to make us pay an additional $300 just to make the new Q3 headset perform as well (with regard to tracking) as the older technology of the Q2.

I am so disappointed in Meta, but hey... bugs happen right?  You fix them and move on.

Meta doesn't seem to believe in that though in this case, but the real problem is the radio silence from them on this issue.  It seems they simply don't care about the user experience nor customer satisfaction.

 

The solution seems easy: make the Q3 backwards compatible to the Q2 controllers.  Of course that may not work either, but we'll never know because Meta refuses to answer questions or even interact with this group on any meaningful level.


I'll return my Q3 at the end of my return window for a replacement.  If the tracking is bad on the next one, I'll return that too, and use my old Q2 until the next iteration of Pico comes out.  Then I'm likely done with Quest headsets.


Meta: your lack of any attempt at addressing customer issues/satisfaction is causing you to lose my business.  All evidence points to you not caring, which is a shame because I'm not the only one in this situation.

 

You can do better!

DeeX0
Participant
January 21, 2024

Meta, just allow us to use the Q2 controllers!!!  Help us!!! I've returned 2 headsets. We want thr Q3. If you allow this or fix the controllers, you have a small population ready to buy again. If not then people keep talking and current customers eventually find out. Come on meta, do the right thing. 

Participant
January 21, 2024

I second the request to use the q2 controllers with the q3!