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Inspiring
October 11, 2023
Solved

[UNRESOLVED as of May 30, 2024] - Quest 3 Controller Tracking Issues

update May 30, 2024: There have been no updates/improvements to controller tracking since Meta Support marked this as solved! Community consensus seems to be that this issue stems from hardware/software limitations with the controllers, specifically the method of tracking (as a software developer working specifically in the machine learning and computer vision space, I agree that this technology is not particularly robust enough to handle some types of movement). If you play games that require fast hand movements and/or dynamic hand positioning, I would recommend not buying a Quest 3, unfortunately. I've heard some anecdotes regarding improved tracking with the Quest Pro controllers, but the improvements are marginal at best - not worth the additional ~$300 for minimal performance gains IMO. My personal recommendation is to stick to Quest 2. Not to detract from the various improvements that the Quest 3 has brought (e.g., color passthrough w/higher resolution, better hand tracking, higher overall hardware specs compared to Quest 2, etc.), but Quest 2 controller tracking is significantly better than the Quest 3's. Ideally, my hope is that Meta will push an update that allows for pairing Quest 2 controllers with the Quest 3, but as of right now, that's just a pipe dream as Meta has given no indication of making these headsets/controllers backwards compatible. While I'm (naively) hopeful that things will change, realistically speaking, I have 0 expectations and a lot of disappointment.

 

tl;dr: I've had a Quest 2 for almost 3 years. I received my Quest 3 today and was very excited to use it. Controller tracking performance is much worse than the Quest 2, at least in the context of games where you swing your arms as fast as you can. This was not a problem for the Quest 2 (unless controllers were physically damaged, e.g., hitting a wall, dropping them, etc.). Don't buy if you play games like Gorilla Tag, Beat Saber, Synth Riders, or any of the other games mentioned throughout this thread!!!

 

Question:
Are there ways to modify the Quest 3's controller tracking such that fast hand movements won't be affected by the prediction-like behavior where the in-game hand moves farther than you swing? When I perform a baseball throwing movement with my hand/arm, the tracking will not keep up and it ends up losing my hand's position for a fraction of a second, causing my in-game hand to be positioned farther away than my hand actually is (this is not an issue with Quest 2 controller tracking).

 

Details/Context:
I primarily use VR for exercise, and I mostly play Gorilla Tag. Gorilla Tag is a game where you play as the upper half of a gorilla, using your arms as your means of locomotion. Basically, you use your arms as if they were your legs, and you can run, climb trees, wall-run, etc. It's an infection-based tagging game where you join a lobby of up to 9 other people, and the game will randomly select a player to be the first tagger. The tagger(s) will continue tagging until everyone in the lobby has been tagged (infection-style), and then a random player will be selected as first tagger; this pattern just continuously repeats.

While the learning curve is pretty steep to play at a high level, there is a growing community of players who are very competitive (approx. 10-20k players based on the communities I participate in - Competitive Gorilla Tag on Discord and Gorilla Tag Competitive on Discord). As a prominent member of this community, people have been seeking my feedback on whether or not the Quest 3 is worth it. While I feel that a majority of the new features are amazing, I have had issues with the controller tracking.

Gorilla Tag is an active game where you're constantly swinging your arms as fast as you can to travel around the map(s) to avoid being tagged. The primary player base for the game is Quest 2 users. Aside from physical damage, most players have not had any problems with controller tracking on the Quest 2, aside from when the controller goes out of the tracking range of the headset (as expected). 

However, the Quest 3 controllers lose tracking during medium-fast to fast hand movement (medium-fast: like playing catch with a friend; fast: throwing a baseball as hard as you can). The consequence of this in the context of Gorilla Tag is that your in-game arm extends to the game's max arm length frequently, causing your hand to collide with the wall/tree/ground and launch you away from the surface. This is a big issue for games/activities involving fast-paced hand movement as it's not nearly as reliable as the Quest 2 controller tracking performance. 

TheAntiSocializer
Honored Contributor
October 24, 2023

Hey everyone, I've connected with the team and they are actively investigating tracking issues like you've mentioned. We'll be working to improve performance, especially for competitive players in games like Gorilla Tag, Supernatural, IB Cricket, and Eleven Table Tennis. We expect to roll some of these improvements in the upcoming releases.

Sometimes it's okay to be a little Bing Chilling

531 replies

FireHawkX
Participant
December 25, 2024

Yeah precisely... AI takes over when the poor physical tracking gets lost... -- so that one cannot be improved physically until they figure out new tech, or bring back rings to help assist tracking... They can however possibly improve how tracking works with updates in hopes of reducing the amount of times it loses tracking...

As for when that happens, the AI can also be potentially improved to "guess" better based on a multitudes of factors including speed, rotation and angle that it was going when tracking was lost... so it "could" in theory get better with updates as well..

As I wrote a few pages ago, I personally got the "pro" controllers online because they have a 3rd tracking method from within the controllers themselves... while it does work a lot better and help a lot, having good lighting and reducing shadows is also pretty important in order to prevent tracking from getting lost (or the alternate tracking methods from screwing up whenever the controllers are moving too fast)

There are "workarounds" to mitigate the issues quite a lot but until the next generation of hardware or a major update from their side there is no perfect solution πŸ™‚

Up and Coming
January 10, 2025

Then these clowns should change the actual controller (include a ring, or new cameras like quest pro controllers or whatever is needed) and replace to use who are having a problem.
From since world exist it's your fault if you produced **bleep**ty products.

Participant
December 26, 2024

Yeah, removing rings was a dumb move. With IR LEDs on the top instead of the rings, Quest looses them from sight way more often and AI is not able to workaround that in games like Beat Saber. It works fine in something like Half Life Alyx where fast movement continuity is not that important but fails miserably in Beat Saber.

Funny that it is their own game, so they should have tested it before release and noticed that it doesn't work with it as well as the rings. Though I bet engineers did, but some MBA higher up the chain (who will not ever have to deal with consequences of his own decision) was stubborn on "AI" fixing this, so now we have to deal with those issues.

Quest 3 PTC | AMD Ryzen 5700X, 32 GB RAM, GeForce 4070 Super, Windows 11 x64
Up and Coming
December 26, 2024

Another Question. My charging doc does not charge anything. I am trying every suggestion to make it work./ Also , if I do do get it going should it charge my Meta Elite head strap as well

FireHawkX
Participant
December 26, 2024

I don't want to "act" like a moderator when i'm just a regular user trying to find answers, but I would honestly suggest making a new thread for that since it has nothing to do with the tracking issue of the quest3 πŸ™‚ And since we are already at 50 pages of people complaining and trying to find solution, we don't want to make it even harder for new people to read through πŸ™‚

(as for your issue, i dont have any suggestion, I personally use a 20feet usb-c cable from my computer with an extra charger to keep it 100% all the time)

New Participant
January 2, 2025

Specking of tracking issues... I have now bricked my 5th Q3, another guy I game with is on his 5th as well and another on his 9th. This product is unreliable and when there are issues, Meta sends us a nice refurbished one that was someone else's problem. Because I play an exercise game, I have added a fan to the VR, play with a beanie cap and a headband around my cap. I've also change my interface a bunch of times and have now purchased interface covers. I have spent a fortune trying to resolve their issues. A to total nightmare of an experience.

New Participant
January 2, 2025

Please stop replying to this old message. The problem will not be resolved.

Up and Coming
January 10, 2025

And? Who cares?
I'll keep answering until I get a solution or a replacement.

DeeX0
Participant
January 3, 2025

Family got me another Q3 for Christmas. Taking it back while I can until the issues are resolved. I suggest everyone does the same.

New Participant
January 6, 2025

I just posted about this very issue, bought my daughter a Quest 3s and she says the gorilla's arm glitches a lot/flails around which makes running around very difficult. Very disappointed there's still no solution. 

Up and Coming
January 6, 2025

I hate to say this, dhfdsgjg5ggfdddfffffdlllllllol - but if you can, return the Quest 3 and buy a Quest 2. It's a better device in almost every important way:

  • The resolution is only slightly inferior;
  • The better pass-through cameras aren't actually used for very much.

The better tracking on the Quest 2 is far more important than either of these minor improvements. While the Quest 3 is also a bit thinner, the weight is pretty much the same as well.

FireHawkX
Participant
January 10, 2025

I get you are frustrated, totally understandable, but I would probably try contacting their support over and over instead... because i doubt many Meta employee actually check these forums (or at least not regularly)... so you are mostly just spamming the users who tried to have a conversation and help each other out in this case and who have notifications for this thread πŸ™‚

While I personally bought the Pro controllers and it mostly solved the issue (i'd say 95% solved)... at ULTRA high speed there is still a tiny bit of flickering around -- and i totally understand not everyone can or want to get those... i was personally comparing the price of Q3+Pro controller to the Vive or Index and it still came up cheaper and the headset has a bit better features... so i went this way...

What is the most sad is they dont take any accountability for badly designed hardware... because if they were to acknowledge ANY of it, they would be liable for class action lawsuit...

DeeX0
Participant
January 10, 2025

Meta has proven they genuinely don't care. 

I would return or sell the Q3 it's simply not worth the frustration. 

New Participant
January 19, 2025

This is definitely not resolved. β€œthe Quest 3 controllers lose tracking during medium?!?-fast hand movement”. What do you think Expert+ Beat Saber is?  If that had been in the product description, I would have saved myself time, money, and headaches.  I have done everything described and then some to attempt to resolve this issue, but my controllers lose tracking all of the time!  I’ve even had a floating red saber handle pop up in front of my face on one occasion.  Everything is clean.  Everything has perfect batteries and charge.  My Valve Index may be outdated, have less advanced lenses, and be a bit on the heavier than the Meta Quest 3, but at least its tracking is razor perfect.  I’m strongly considering getting a refund for my Meta Quest 3 if Amazon will allow.  Don’t get me started on the controllers design. I swear, Wii controllers were easier to hold on to.

ironster
New Participant
February 27, 2025

I'm also having this issue with fast movements in Les Mills bodycombat. It's annoying. I know the rift had sensors you could plug in around the room, can you still do that? I'm thinking two of them would maybe help?