Up and Coming

Question

v74: Quest 3 not fully charging

Forum|Forum|1 year ago
February 2, 2025
335 replies
43041 views

My Quest 3 auto-updated to V74 Build 5070966.11190.510 (PTC) on the 31st and it won't charge past 73-74%. At that percentage, the orange charging light starts to flash. This one time I woke up to the quest turned on and in the factory reset menu by itself (the one you get from holding Power + Vol down), with it overheating.

In the settings, there are no updates but whenever I restart or shut down the quest, each time it says wait while the Quest is updating for maybe 2s, which is unusual.

Things I've already tried:

1. Soft/hard reboot.

2. Different cables/chargers.

3. Unpairing and repairing the controllers (as suggested by chat support)

4. Turning off the Quest and then charging it but the same issue persists

#PTC v74 #quest3 #PTC

d0gg

Honored Contributor

I have seen a few people posting in different forums with the same charging issues.

So far the only two options I have seen are;

1. Wait for another v74 update and hope there is a fix for the charging issue.
2. Drop from the PTC and let the system erase and return you to v72

It is definitely a bug in the current release build that, so far, has no known work around.

Quest 3-[512GB] - v.78 (non-PTC) {PCVR} Predator Orion 5k (i7-14700F - Noctua NH-U12A Cooled)-64GB Crucial Pro 5600 (16GBx4) 8TB SSD (2x1TB Predator Helios PH18 SSD - 2TB WD Black SN770 SSD - 2x2TB Samsung 870 EVO SSD) Predator Nvidia RTX 4070 Ti Super - Win 11 Pro AXE5400 tp-link - Virtual Desktop

R

Racer994566

New Participant

new to this quest3, what is PTC, i've tried factory reset, how do I fall back?

SteveOap

Participant

PTC is the Public Test Channel, where you can get the updates before anyone else to test them out

Steve

ConvexRook

Participant

Dropping back to v72 worked, v74 is definitely bugged. The same thing happened in v69 beta.

We either wait for update or drop back

T

TheForbinProject

Up and Coming

If it is possible to remove this as a solution it would be helpful. The problem persists outside the PTC and numerous folks have chimed in here. It isn't possible to drop back to v72 from the non-PTC v74.

mugensukuyomiAuthor

Up and Coming

Done

T

TexanSin83

Participant

Is anyone else having this issue? I just updated to V74 (Not PTC) and my quest 3 will not charge more than 73%. Previously it was fine on v72.

mugensukuyomiAuthor

Up and Coming

Mine has been auto updated maybe 2-3 times since posting this thread and the charging issue STILL hasn't been resolved yet.

Still odd that it persists on non-PTC firmwares.

d0gg

Honored Contributor

It looks like they have released v74 way too early. Tons of bugs still in it. You might want to consider switching to PTC. If you are already on v74, PTC means you will get newer test builds so you should see a fix sooner than someone that is on the standard release.

Quest 3-[512GB] - v.78 (non-PTC) {PCVR} Predator Orion 5k (i7-14700F - Noctua NH-U12A Cooled)-64GB Crucial Pro 5600 (16GBx4) 8TB SSD (2x1TB Predator Helios PH18 SSD - 2TB WD Black SN770 SSD - 2x2TB Samsung 870 EVO SSD) Predator Nvidia RTX 4070 Ti Super - Win 11 Pro AXE5400 tp-link - Virtual Desktop

T

TexanSin83

Participant

I sent in a support request and they told me that battery life will decrease with the age of batteries. 🤦‍:male_sign:. So they are trying to convince me the maximum charge went from 100% to 73% in 3 hrs after I upgraded to v74.

E

EphraimIsrael

Participant

It's caused by the update v74 because my headset was charging just fine until this update so no it's not because it's aging.

D

DaveEBoy

Participant

Hi, Another disgruntled vr user here. Last nights update (v72-v74) has left me with this issue, will not charge past 74%. (was 77% only a couple of hours ago!) I've reported the issue, asking if they will be a fix soon. Will report back if I get a reply.

E

EphraimIsrael

Participant

I have the same issue and it was fine charging at 100 percent and after the v74 update it only charge up to 73 percent only

S

SicherheitSVENtil

New Participant

I also got the official V74 yesterday and charging stopped once at 78%...it just won't charge any more.

C

chrismeitis

Participant

sorry dude, meta is broken again. I was part of the PTC and then backed out due to this charging issue but meta is pushing out v74 with it still being broken. Meta for the win lol

T

TheForbinProject

Up and Coming

Same thing that others reported happened to me. IMMEDIATELY after upgrading to v74 my battery no longer charges about 73%. I contacted Meta "tech support" and the experience was unacceptable. I provided a link to this thread because the agent acted ignorant of a widely reported problem. I was told "somebody" would email me about my issue "as soon as possible." That's just a bunch of B.S. I'm absolutely livid with Meta. The exact same thing happened to my Quest 2 a couple of years ago and it was never fixed. I've literally purchased every single Quest headset since Q1 and am just about done with Meta because of horrendous customer "support."

T

TheForbinProject

Up and Coming

I have the exact same problem--Quest 3 won't charge above 73%. Problem started IMMEDIATELY after v74 update. Meta tech support no help at all. I posted before in this thread but apparently someone at Meta didn't like me saying that their chat tech support was useless.

D

DaveEBoy

Participant

An elderly friend of mine who had the same problem contacted meta to report the issue and was told it was caused by her bobo batteries! We should not use the headset whilst charging.

ConvexRook

Participant

When you are connected to a PC via link cable you are always charging 😉

Show more replies

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO