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mugensukuyomi
mugensukuyomi
Up and Coming
February 2, 2025
Question

v74: Quest 3 not fully charging

  • February 2, 2025
  • 335 replies
  • 43041 views

My Quest 3 auto-updated to V74 Build 5070966.11190.510 (PTC) on the 31st and it won't charge past 73-74%. At that percentage, the orange charging light starts to flash. This one time I woke up to the quest turned on and in the factory reset menu by itself (the one you get from holding Power + Vol down), with it overheating.

In the settings, there are no updates but whenever I restart or shut down the quest, each time it says wait while the Quest is updating for maybe 2s, which is unusual.

Things I've already tried:

1. Soft/hard reboot. 

2. Different cables/chargers.

3. Unpairing and repairing the controllers (as suggested by chat support)

4. Turning off the Quest and then charging it but the same issue persists

 

#PTC v74 #quest3 #PTC

      335 replies

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      d0gg
      d0gg
      Honored Contributor
      March 10, 2025

      I can confirm that after the v74 Hot Fix version that was released a couple days ago I have not had any charging issues.

      I can also confirm that the 10-15 second repeated stutter issue with PCVR connections has been fixed.

      The fixed version that will show is Build 5070966.18330.510.  This is a standard release version, not a PTC.

      Quest 3-[512GB] - v.78 (non-PTC) {PCVR} Predator Orion 5k (i7-14700F - Noctua NH-U12A Cooled)-64GB Crucial Pro 5600 (16GBx4) 8TB SSD (2x1TB Predator Helios PH18 SSD - 2TB WD Black SN770 SSD - 2x2TB Samsung 870 EVO SSD) Predator Nvidia RTX 4070 Ti Super - Win 11 Pro AXE5400 tp-link - Virtual Desktop
        ConvexRook
        ConvexRook
        Participant
        March 10, 2025

        Since recently I cannot get into the mobile app settings for my headset to opt in to PTC anyway so I will have to wait until the update is pushed to us in Canada thanks for the info.

          SicherheitSVENtil
          New Participant
          March 11, 2025

          Has anyone already tried a factory reset?

            fredericopprado
            New Participant
            March 11, 2025

            Same problem here

              FourChannel2024
              New Participant
              March 14, 2025

              Having same issue, on support right now but they want me to do all the things to remedy it, lucky my Quest 3 doesn't get out of warranty until April 29th.

                ConvexRook
                ConvexRook
                Participant
                March 14, 2025

                Are they asking you to send it back to them?

                What i found was that after the battery drains to 75% it charges ok but does go above that anymore. I wonder if they found some fault with the batteries above 75% charge that could be harmful? 

                  SteveOap
                  SteveOap
                  Participant
                  March 14, 2025

                  I got this from Meta Support

                  Thank you so much for getting in touch with us regarding the charging issue that you and your wife have been experiencing.

                  We can confirm that we are aware of the issue that some of our users have been affected by following the v74 update and we can advise we are currently investigating it. As soon as we have more details we'd be happy to share them with you but at the moment we have no set estimate on a resolution.

                  Steve
                    ConvexRook
                    ConvexRook
                    Participant
                    March 14, 2025

                    Oh, that's gonna be a wait. Need another headset for simracing. 😤 😆 

                      RealAct
                      Up and Coming
                      March 15, 2025

                      I'm having the same issue; my Quest 3 won't charge past %78 and the light keeps blinking orange.

                        Maroszek
                        Participant
                        March 15, 2025

                        My headset is doing this too after the v74 update.

                        Another weird thing--look at the battery once you're all powered up. If you have an elite strap with battery on it, no longer does it show you the new "total" battery percentage like before v72. Now it says "charging" and it shows the headset at 75% and the Elite strap stuck at 85%.

                        On a whim I unplugged my elite strap with battery and just let the headset charge--still gets stuck at 75% for the headset.

                        Hopefully they fix this soon and stop messing up so badly on the updates. 😞

                          mugensukuyomi
                          mugensukuyomiAuthor
                          Up and Coming
                          March 15, 2025

                          Not to flex or anything but mine goes up to 80% now 🔥🔥🔥📈:hundred_points::hundred_points:

                            DaveEBoy
                            Participant
                            March 15, 2025

                            😆  Mine charged upto 91% this morning. Quickly dropped to 87% in the 15 mins I was using the headset, (whilst plugged in to the mains?) Curious! Now back to 78%, at least it's holding steady now. 🫣

                              Maroszek
                              Participant
                              March 15, 2025

                              Witchcraft!

                              😄

                              I'm trying to charge mine w/o the Elite Strap/Battery plugged in.  So far stuck at 75% but we'll see what it does.

                                stereoman
                                stereoman
                                Up and Coming
                                March 15, 2025

                                Mine stayed at 73% tonight without dropping using airlink for  5  hours or so while plugged straight into the wall which isn't a huge issue but I think 73% is still too low even if this is a battery saving feature as 85% - 90% would be a normal battery saving level if this was something to do with battery health which is why I beleive this is a bug. with the latest update.

                                  fredericopprado
                                  New Participant
                                  March 15, 2025

                                  They replied to my email and suggested trying a soft reset, a hard reset, and even a sideload update.

                                  The problem is, none of those worked. In fact, when I tried sideloading, Meta’s software didn’t even recognize my Quest 3 as a compatible device.

                                  Pretty frustrating situation , I really hope they release a global update that fixes this soon.

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