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Maccyb123
Honored Contributor
July 4, 2025
Question

V78.1028 failed to install on Quest 3s

V78.1028 has appeared on my Quest 3s today. However after 3 attempts to install it,where it says successfully installed and restart, the update still appears asking to be installed. Anyone else have this issue ? Is it a general problem?

    284 replies

    3dspace
    Up and Coming
    July 4, 2025

    Yes I had this today. Quest 3. **bleep**

    I have given up on it and shut off the headset waiting for them to fix it - not in the middle of an install though ðŸ™„

    I noticed too the download progressed well for about 90% of it and then it slowed down to practically nothing - not sure its actually complete when it tries to install.

    Seems like a download issue they had recently where the Link software wouldn't finish.

     

      Maccyb123Author
      Honored Contributor
      July 4, 2025

      Yes, I think that's the problem, it's not actually downloading the update correctly, looks like it installed but it doesn't. I'm still using it but just switched off automatic updates until I see a new version. Appreciate the reply. 

        Knight20004ever
        New Participant
        July 4, 2025

        I am experiencing the same issue on my Quest 3 for the past couple of days now.  Hopefully Meta will get it fixed so it will install properly.  

          Stiny421
          New Participant
          July 4, 2025

          I'm experiencing the same thing, though it says I'm on v79.1029 but it keeps re-downloading and re-installing v79.1028.  I really hope they fix this because the amount of bugs and broken features is getting absolutely ridiculous!

            steve40
            steve40
            Honored Contributor
            July 10, 2025

            it says I'm on v79.1029

            I think you mean v78.1028?

            EpicDragonCat
            New Participant
            July 4, 2025

            same issue with me 😪

              Nostradameus
              New Participant
              July 5, 2025

              Same issue for me.

              Software update (v78.1028)

                Downloading OS

                Finishes download.

                Indicates Restart to apply..

                The Restarts begins the v78.1028 download again

              Rinse / Repeat (At least 5 times in the past hour)

              Context:

              Canadian, Quest 3

              Current version v78.1026 Build 5105226.119.520

               

               

                Maccyb123Author
                Honored Contributor
                July 5, 2025

                Thanks for the message. I think it must be a widespread issue. Will just have to wait for the next update. 

                  FlyBy64
                  FlyBy64
                  New Participant
                  July 5, 2025

                  I have the same issue. It says that needs to be restarted all the time. After restart nothing changed. This is a bad version. Glad that i am not the only one. Already did a factory reset but also this is not helping. Please fix it meta? 

                    Maccyb123Author
                    Honored Contributor
                    July 5, 2025

                    Yes, I think now it's possibly affecting everyone but people with auto update on might not be noticing it so much. Thanks for the headsup. It seems it's not just a few people. I switched off auto update until I see a new version. I was thinking about doing a factory reset. Good to know that I shouldn't bother! 🙂

                      ViTrivinho
                      New Participant
                      July 5, 2025

                      I have the same issue, that's ridiculous. Not only that, after 78.1027 I can't choose which profile to use when I first start it, only the main one and after choosing it the menus are either not there or up it the ceiling... Absurd

                        Maccyb123Author
                        Honored Contributor
                        July 5, 2025

                        Ah really ? I didn't know that. I only have one profile on mine as my wife gets motion sickness. That must be extremely annoying. Appreciate the reply.

                        JamirJordan
                        New Participant
                        July 5, 2025

                        It's also happening to me! I cannot use my meta quest 2 anymore =(

                          Maccyb123Author
                          Honored Contributor
                          July 5, 2025

                          That's not good. =( Mine is still working, just the update won't install so I've stopped it. Try factory resetting your Q2, it might bring it back to working condition, and then disable auto updates for now. Good luck..🤞

                          JamirJordan
                          New Participant
                          July 5, 2025

                          I tried factory resetting right when it started. It didn't work and just erased my data and had the same glitch.

                          One time I got my headset working and disabled auto updates but it did nothing.

                            RamseyRams
                            Participant
                            July 5, 2025

                            For me V78.1028 is stuck downloading the update. The download bar doesn't move with around 20% left.

                              Maccyb123Author
                              Honored Contributor
                              July 6, 2025

                              That's interesting. Mine looks like it's downloading all the way, looks like it's installed but after restart, can see it isn't. It's probably better to do what I did, switch off auto update until they release a fixed version. 

                                0rolo0
                                New Participant
                                July 5, 2025

                                Here the same issue with download and install of v78.1028. It installs over and over again.
                                I'm using my Headset only from time to time. And there are always update issues when I again start using it.
                                Is there nobody at meta testing those updatesd? Quality control non existent?

                                  Maccyb123Author
                                  Honored Contributor
                                  July 6, 2025

                                  Yes, there's something not right. Problems can be expected with PTC releases, which I never do as there's a strong chance of bricking your device, but updates to full releases going wrong is not acceptable.

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