Up and Coming

Question

V81 Bug? Menu won't appear when turning on Quest 3

64 replies
5454 views

Recently got access to the PTC for V81, and all seemed fine. But I turned on my Quest 3 and the menu won't appear at all, even after holding down the right controller button and even testing it with hand tracking...

HOWEVER...

This issue seems to be hit and miss. When I was ready to give up and do a factory reset, turned my headset on and randomly the menu appeared again. It sometimes disappears if I leave my headset on standby for a while, and sometimes disappears if I turn it off and on, and sometimes just randomly appears.

Is this a common bug or does anyone have any potential fixes? I have tried launching games from the app and it did work one time, despite it showing the launch and install on headset, even when the app is already installed. I understand it's a beta and could be a bug but wondering if it's just me.

Also, when the menu doesn't appear, if I were to hold the power button, it just shuts down, it doesn't give me the option to reset or anything.

Any help greatly appreciated 😁

MetaStoreHelp

Community Manager

Hello ChrisDoesStuff,

Thank you for sharing your experience with the newest v81 update and see that you are experiencing some problems when it comes to the menu not wanting to show.

What we would suggest in this case is the following to see if that resolves the problems with the menu not showing that is if you have not already done so of course.

Hard reboot

Performing a hard reboot of the headset seems to fix the issue temporarily for many users.

Hold the power button down for about 10–15 seconds until the headset completely shuts down.
Wait for about 30 seconds.
Turn the headset back on by pressing the power button.

Launch an app from the mobile app

If you still have no menu in the headset, you can try launching an app from your paired Meta Horizon mobile app to force the menu to reappear.

Open the Meta Horizon mobile app on your phone.
Go to the Menu tab and select Casting.
Tap on your headset.
Once connected, tap on Apps.
Select and open any app from the list. The menu should return when the app launches.

Since you are participating in the Public Test Channel, reporting bugs is the most effective way to help Meta fix these issues.

Report the bug via the headset or the application
Report on the Meta Community Forums:
- Post on the Meta Community Forums in the v81 PTC release thread.

If you have any other questions or need help with anything else please let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

Solipsista

New Participant

Estoy exactamente igual que todos y no se soluciona de ninguna forma. También han dejado de aparecer las aplicaciones y juegos en la biblioteca de la apliación. En la APP del móvil si aparecen.

TomPlayzVR

Inspiring

Same has been happening to me for months have hard reset even factory reset and it still happens.

just made a post about this myself and then saw your post 😅

C

ChrisDoesStuffAuthor

Up and Coming

I had one luck where I tried casting whilst my headset was off, obviously didn't connect, but when I turned my headset on I got a notification saying Quest is ready to cast and the menu appeared. Dunno if it was just luck as haven't had to test again but that might be a temporary solution.

TomPlayzVR

Inspiring

Bit of a pain hey! The menu does come back but I have to literally turn the headset on and am off on average about 7 times before I get a menu come up!

when the menu does not load I’ll press my menu button and the new UI will show but nothing functions if you click it.

omits literally on off until the first main horizon menu comes back

S

starhorizon70

New Participant

this happens to me also quite a lot , no main ui menu the horizon feed pops up but no menu under it , if i hit a few buttons on the controllers sometimes it comes up latter other times i have to reboot it , this only started to happen after the last firmware update .

C

cloakofqualia

New Participant

I just want to join in here and say that the same has been happening to my Q3 and it's been incredibly frustrating!

Usually happens when I haven't used it in a while (1 or more days) with or without the elite strap. Nothing but passthrough or my home world if I double-tap the headset. I have to hard reboot AT LEAST 4 times before I can use my headset again.

Please fix this Meta, I'm desperate! I just wanted to use the new navigator, I'm sorry 😭

W

WetBlister

Participant

This same issue started for me today. Very frustrating. How can Meta screw up this bad? I've never encountered a bug this bad during my 5 years of Quest use.

X

xMasterCGx

Up and Coming

So its not just me!! This is ridiculous.

I find that casting from phone before turning the quest on seems to help but is not acceptable.

L

LucianSMN

New Participant

Same here , i bought my quest 3s 5 days ago and after 2 days menu and toolbar gone , factory reset and one day later when i start the glasses same problem , no menu , no toolbar. What can i do , i'm thinking to return it.

X

xMasterCGx

Up and Coming

You can if you dont want it but the issue is the firmware that came out 2 days ago, not the hardware

T

talastar

Up and Coming

You’re not alone, this seems to be a random bug in the V81 beta. A few things that sometimes help: fully restart the headset, make sure it’s updated, or toggle hand tracking off and on. Hopefully the next beta patch makes it more consistent.

X

xMasterCGx

Up and Coming

Is it still in Beta? I thought it went live on 22nd Oct. Yeah i have to restart multiple times, i dont think i can toggle hand tracking because i cant see anything to get to settings.

W

WetBlister

Participant

It surely DID go live on the 22nd. This is bullsh*t. I've been having to deal with this bug for the past few days...and I don't think any of the "fixes" are solid ones. The menu just comes back at random, after many reboots. Sure, it may seem that requesting a "cast" from the phone app(and then turning on the headset creates a temporary fix...but that does not work consistently...so that ain't even a fix. That's most likely a random coincidence.

Meta needs to do an overhaul on their staff...because a brick-inducing bug like this should not have made its' way into a LIVE update...and it wouldn't have if Meta had a good staff on their hands. I'm just about at the end of patience with Meta...and I'm considering making my Quest3 the last purchase I ever make from this horrible company. Utter incompetence.

steve40

Honored Contributor

the menu won't appear at all, even after holding down the right controller button

You're supposed to briefly press the menu button. Holding it down is used to re-centre your position.

M

michaelgrosch2023

New Participant

I'm having the exact same problem after updating to v81 and have spent many, many hours searching for a solution, unfortunately in vain; the problem is still the same. So far, I haven't found a proper solution. I hope Meta resolves the issue as soon as possible with an update patch or something similar!

X

xMasterCGx

Up and Coming

Hi, yeah there wont be a solution until its fixed. My way around it has been to not turn it off. I leave it in sleep when not in use, just keep it charged. In my case, 15 hours of sleep took about 3% battery so its feasible.

You'll use more power if its running game updates etc.

M

Mackb0115

New Participant

The only fix I found is navigator

S

Satconcook

Participant

Navigator? What do you mean?

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