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99sponge
New Participant
July 24, 2026
Question

Waiting 6 months for Quest 3 controller replacement

  • July 24, 2026
  • 13 replies
  • 217 views

​I sent my Quest 3 controller for an official replacement 6 months ago. Since then, my headset has been completely unusable.

​Every email from support is the same automated response asking me to wait without a shipping date. However, these controllers are currently in stock and available for purchase on the official Meta Store right now.

​Here is what happened so far

Email Support: Standard macro response for half a year.

Live Chat & WhatsApp: Reached out to live support, but they simply merged my new inquiry into the old pending ticket and closed the chat without resolving the issue.

​It feels like all communication channels are blocked while my replacement remains on hold indefinitely.

​Has anyone dealt with this kind of stock allocation issue before? Any advice on getting this escalated to the actual team would be greatly appreciated. I can't do anything without the controller.

13 replies

steve40
steve40
Honored Contributor
July 25, 2026

My Quest Pro Nightmare: Meta Support Canceled My RMA After Two Months of Silence | Meta Community Forums - 1367885

    Maccyb123
    Honored Contributor
    July 25, 2026

    It happens a lot unfortunately as you can see from steve_40​ 's link. 

    You could try talking to a human Meta Support person directly rather than an AI. Not guaranteeing a faster result but might be worth a try. I'd go with the WhatsApp route first. Good luck. 

    https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

     

      Choleni
      Choleni
      Honored Contributor
      July 25, 2026

      Hi 99sponge​ 🙂

      However, these controllers are currently in stock and available for purchase on the official Meta Store right now.

      These are new controllers... replacement controllers are refurbished and they might be out of stock. Different things, you know😉

       

        Noobx04
        New Participant
        September 20, 2026

        Have you received any updates yet? I am going to hire a legal team to open a lawsuit due to the number of cases and deceptive practices. I have the same issue. They took a controller and it's been over 6 months. 

        Maccyb123
        Honored Contributor
        September 20, 2026

        Noobx04 Over 6 min is an awful long time. up to 3 months seems to be the average, but 6?? That's crazy. 

        You might already have done this, you've probably tried everything at this point, but here is an email link to a human Meta support person, just in case you want to try it. Good luck and hope you have a resolution soon. 

        mailto:support@store.metamail.com

         

          Noobx04
          New Participant
          September 27, 2026

          Please let me know if you are having issues receiving a controller under warranty. I will send it to my lawyer. We already have a large number of cases to get the ball rolling to prove that Meta has breached their own warranty terms. We already have hundreds of cases. Two law groups have found more information that could turn this into a class action lawsuit.

          steve40
          steve40
          Honored Contributor
          September 28, 2026

          LOL, I call your bluff. No law firm is going to file a class action because people waited too long for a controller replacement 🤪.

          🏰THE MINISTRY OF WARRANTY COMPLAINTS

          CAST

          • Mr. Pringle - A very upset Quest user
          • Clerk - Works at the Ministry of Warranty Complaints
          • Judge Wobblethorpe - Presides over ridiculous lawsuits
          • A Chorus of Beat Saber Monks - You'll see
          • Meta Representative - A man who only speaks in corporate buzzwords
          • A Giant Controller - Literally a man in a foam controller suit

           

          SCENE 1 - The Ministry Lobby

          Mr. Pringle storms in, waving a Quest controller like a holy relic.

          Mr. Pringle: I demand JUSTICE! I've been unable to play Beat Saber for SIX MONTHS!

          Clerk: Six months? Good heavens. Did you try… turning it off and on again?

          Mr. Pringle: I DID! I turned myself off and on again! Nothing worked!

          Clerk: Very well. This is clearly a matter for… (dramatic pause) THE DEPARTMENT OF EXTREMELY SERIOUS TRIVIAL INCONVENIENCES.

          A choir of monks enters, chanting "SABER… SABER… SABER…" while rhythmically bonking each other with foam bats.

          SCENE 2 - The Courtroom

          Judge Wobblethorpe enters, wearing judicial robes and snorkel gear.

          Judge: Right! What's all this then?

          Mr. Pringle: Your honour, Meta has committed a heinous breach of warranty. I was unable to play Beat Saber for half a year!

          Judge: Beat Saber? (leans forward) Is that the one with the flashy lights and the boing‑boing noises?

          Mr. Pringle: YES! And I missed ALL the boing‑boings!

          Judge: Tragic. But do you have any actual damages?

          Mr. Pringle: I lost… dramatic gasp …my cardio routine.

          Judge: Cardio is NOT a compensable injury! Unless you were running from a tiger at the time.

          A tiger casually walks across the courtroom. No one reacts.

          SCENE 3 - Meta's Defense

          A Meta representative stands, speaking entirely in corporate jargon.

          Meta Rep: We value your feedback and strive to optimize user‑centric synergies in the immersive ecosystem of next‑generation engagement paradigms.

          Judge: What?

          Meta Rep: Your controller was… (checks notes) "Delayed due to logistical realignment in our global fulfillment pipeline."

          Mr. Pringle: It took SIX MONTHS!

          Meta Rep: Yes, but in Meta time that's only two firmware updates.

          SCENE 4 - The Giant Controller Testimony

          A man in a giant foam controller suit waddles in.

          Giant Controller: I object! I was stuck in a warehouse behind seventeen pallets of Quest 2 facial interfaces! It was dark! And someone kept poking me!

          Judge: Was it the tiger?

          Giant Controller: Yes.

          SCENE 5 - The Verdict

          Judge: After careful consideration, I hereby rule that:

          • Meta must provide Mr. Pringle with a replacement controller
          • A complimentary Beat Saber soundtrack
          • And a small apology cake shaped like a firmware update


          Mr. Pringle:           So… no class action?

          Judge: Don't be ridiculous. Case dismissed! Bring in the Beat Saber monks!

          The monks return, chanting and swinging foam bats as everyone dances out of the courtroom.

            Maccyb123
            Honored Contributor
            September 28, 2026

            steve_40​ 😂😂 

            steve40
            steve40
            Honored Contributor
            September 28, 2026

            What is your email?

            🤪🤪🤪

            Maccyb123
            Honored Contributor
            September 28, 2026

            Noobx04​ I doubt very much if a lawyer will take your case but they will take your money to investigate. My wife is a corporate lawyer, I asked her would she take it. I think she'll answer me later when she stops laughing. 😳😂 

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