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Warranty issue

Forum|Forum|13 days ago
September 29, 2026
3 replies
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Back in June I sent in a controller that still hasn’t been returned. I paid for the advanced replacement under

RMA: ****

Meta keeps stringing me along with some saga about having to wait for the “team” to investigate the situation.

Beyond frustrated….

[Mod note: edited for privacy - this is a public forum]

moderators

Honored Contributor

Search the forum!

Honored Contributor

madbad.the.great As steve_40 says, you should search the forum for similar issues, there won't be any resolution there either. Complaining on this user only forum won't get anywhere. Also you exposed your RMA no to an open unsecured public forum. It's edited here but anyone getting email notifications of posts now has it too. Never put identifiers on a public forum. Also there are no Meta staff here, no Meta moderators, no Meta community managers. We are volunteers just trying to help with actual problems on headsets, we are not the Meta complaints department. If you want to complain to Meta, you're in the wrong place.

Here's a link to talk to a human support person, you can complain to them instead.

mailto:support@store.metamail.com

Honored Contributor

Hi madbad.the.great 🙂

Refurbished controllers seems out of stock very often.

You can file a complaint at BBB or the responsible agency in your country.

They often can push things a little.

For example: Meta offered users to buy a new controller and get it refunded afterwards when BBB was involved.

My Quest Pro Nightmare: Meta Support Canceled My RMA After Two Months of Silence | Meta Community Forums - 1367885