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vixfn123
New Participant
July 14, 2026
Question

Warranty remote repair issue

My left controller was approved for a warranty repair back in May and I was provided an RMA number. Shipped it back, have proof of delivery, Meta canceled my original RMA number, created a new RMA number and it says replaced. However, it was never shipped out to me.  Meta has basically stolen my remote.  I’ve been stuck in this horrible circle of AI chat and email replies from Meta getting nowhere. Any suggestion of what I should do next?

 

    14 replies

    Maccyb123
    Honored Contributor
    July 14, 2026

    It seems you have been caught up in the RMA doom loop of hell. It's a common problem unfortunately. 

    Here is a link for you to talk directly to a human Meta Support person rather than an AI. Good luck and hope you get your controller soon. You can email, chat or WhatsApp. I recommend starting with WhatsApp. Make sure you have all your reference numbers, etc to hand. 

    https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

     

      thaddeus2021
      New Participant
      July 30, 2026

      Mines going on three months. I wonder how many others are out there with the same problem and nobody responds to you and nobody has an answer. They’ve stole my remote. I can’t use the game. It’s a $500 paperweight.

      Maccyb123
      Honored Contributor
      July 30, 2026

      thaddeus2021​ What remote? The Quest headsets don't have a remote. 

      Choleni
      Choleni
      Honored Contributor
      July 30, 2026

      Maccyb123​  remote = controller 😉

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