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tutumullet
New Participant
July 29, 2026
Question

Warranty UI Bug

Hi,

I was loving my Quest before having a display issue and had the device RMA'd. The new device lasted little less than a year before another display failure occurred. 

Bug report: 

I opened a support ticket and requested another RMA based on a current, under-warranty date displayed to me in the headset. To my dismay, they were unable to honor the date presented as it was not a correct reflection of my current warranty status. 

Multiple support representatives acknowledged the UI Bug and mentioned they'd bring it up internally. Please acknowledge and fix Mismatching Warranty in Quest UI if Device Status = RMA. 

I am requesting a new headset as a bug bounty. 

Thanks,
Tutu

5 replies

Maccyb123
Honored Contributor
July 29, 2026

You are talking into the void my friend, this is a user only forum, there are no Meta staff here, only users, so we cannot help with warranty issues. If you want to talk to a human support person try one of the options on the link below. 

Good luck! 

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

 

    tutumulletAuthor
    New Participant
    July 29, 2026

    Thanks, any suggestions for visibility? Support isn't able to/is unwilling to assist. 

    tutumulletAuthor
    New Participant
    July 29, 2026

    Edit: I see no Meta representatives are present. Just sharing for visibility. 

      Maccyb123
      Honored Contributor
      July 29, 2026

      I sympathize.. Unfortunately it's only visible to us and we don't count. Lol. But gather all your information and try the options in the link. I'd go with WhatsApp first, seems to get the best response. Good luck 🍀🍀🤞🤞🤞🤞 

        tutumulletAuthor
        New Participant
        July 29, 2026

        Out of options, going to cry on social media lol. Just don't want other users to be similarly misled. 

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