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pupidawg26
New Participant
March 4, 2026
Solved

"We couldn't find any devices associated with this Meta account" ????

  • March 4, 2026
  • 3 replies
  • 290 views

I'm trying to contact support to fix my pairing code not working since I factory reseted my Quest 2 by accident. I go through the support page selecting the right type of issue im having then the website tells me that I do not have a device associated with my account even though I should do since there is a Quest 2 paired on my account on the Meta Horizon app on my phone.

Best answer by Choleni

Hi pupidawg26​ 🙂

Your pairing code probaly doesn't work, because the app on your phone still shows the Quest as paired.

Try using another phone - maybe borroed from a friend or family member - or a tablet to pair the Quest.

If you still need to contact support..... you can reach out to them via email, chat or WhatsApp HERE

3 replies

Choleni
CholeniAnswer
Honored Contributor
March 4, 2026

Hi pupidawg26​ 🙂

Your pairing code probaly doesn't work, because the app on your phone still shows the Quest as paired.

Try using another phone - maybe borroed from a friend or family member - or a tablet to pair the Quest.

If you still need to contact support..... you can reach out to them via email, chat or WhatsApp HERE

    pupidawg26Author
    New Participant
    March 5, 2026

    Thank you, using my dad's phone worked :)

      Choleni
      Choleni
      Honored Contributor
      March 5, 2026

      Great! Have fun then 😀

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