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Panzermk2
New Participant
November 12, 2020
Solved

White horizontal stripe across screen while using link

Headset seems to work fine stand-alone.  I use the headset with IRacing, and often (not always) get a translucent horizontal stripe across the screen after about 15 minutes or so.  It doesn't feel like the headset is overheating.  This doesn't show up on the screen mirror on PC, or if I "mirror" with the debug tool.  Is this likely a failing display or is there somewhere else I should look?

    PokebertAnswer
    Participant
    March 20, 2023

    UPDATE: POSSIBLE WORKAROUND/FIX USING REGISTRY EDITOR

    As I theorized above, this issue does NOT occur for those who use Air Link. Air Link uses HEVC and uses 1 slice for its encoding, whereas wired Link uses H.264 and 5 slices for encoding. Whenever the white bar issue occurs, it is very likely the final 5th slice experiencing an error in the encoding. If you pay close attention when this occurs, you will likely notice it only occurs in the bottom slice of the screen.

    To use this workaround, open Command Prompt and use the following:

    • reg add "HKEY_CURRENT_USER\SOFTWARE\Oculus\RemoteHeadset" /v "numSlices" /t REG_DWORD /d "1" /f

    I will be experimenting with this for the next few weeks to make sure  I do not get the white bar issue!

    Original Post on REVISITED thread:

    I have noticed that this is related to the horizontal encoding slices that are visible only through the Link Cable. A very easy stopgap solution would be to offer a toggle in the OculusDebugTool that allows us to turn OFF these encoding slices. Additionally, the encoding slices do not appear with Air Link and thus the issue has almost never occurred wirelessly according to both personal experience and these threads.

    View in thread

    1125 replies

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    Ghost75757
    Participant
    July 2, 2022

    I have the same issue. It was working fine for a while but now it appears after say 5 mins of gaming with official link cable nearly on all games. Firstly I thought is the more graphic intense games but not really. we get a fix for this big issue soon????

      Ghost75757
      Participant
      July 7, 2022

      Can I ask : I have the Oculus 2 with a 3080Ti and on the Oculus PC app : what settings YOU are running? I straight away did the 120 Hz Refresh Rate tick with the automatic rendering resolution ticked as well, but that does not seem to work well , so I went back to the recommended 72 Hz and Automatic Rendering resolution. What Refresh are YOU running and what Rendering Resolution setting? Secondly, did you make any changes in the Debug Oculus tool? Anything specific you recommend to adjust there? I cant send you a screenshot via this chat but all I did was to adjust the Encode Resolution Width to 3648 (read online thats the way to do it) and everything else on Default or Auto Asyncrhonus Spacewar is Disabled as well.

      Ecnahc
      Participant
      July 7, 2022

      Honestly? Everything you've done, as well as more. I usually stick to 90 refresh rate, and stay away from 120.

      Like another comment mentioned, at first they thought it was the graphically intense games, but it's really a matter of 5 minutes or so. I had it happen on the steam version of Virtual Desktop.

       

      Maybe there is a common dominator between all of us that have this issue which we can figure out.

       

      I did not have the issue with white or whatever stripes or coloring on the lower portion of the view until after I began using Oculus Debug Tool, to attempt to improve the terrible performance.

       

      Has everyone here with the white stripes issue installed the Oculus Debug Tool? Could it be a source of the problem? 

      Ghost75757
      Participant
      July 7, 2022

      I have tried also everything and I too thought its with the more graphic intense games. Its hopeless. Even more hopeless then the Oculus support which now telling its a Win 11 issue and next year it should be fixed. wt

      PaRaSiGhT82
      New Participant
      July 13, 2022

      I am very happy to say that I think I may of found the culprit. I went into the oculus debug tool and reset everything I changed back to 0 or default or off or disabled. I also disabled link sharpening then restarted oculus services in the services section at the top of the oculus debug tool. And I have now been playing Kayak VR Mirage for a good hour with no annoying white transparent band 😁

       

      Ghost75757
      Participant
      July 15, 2022

      Lets just acknowledge the Quest 2 is a 'wannabe' PCVR headset - nice but not polished with issues which they dont care to address.  It creates the white bar super random. I can play for hours with Vorpx 3D games with no problem, but same game in Virtual Desktop brings either instant crash, loop loading or the white stripe which in nearly all cases for me seems to be a drop in frame rate, stutter, some high graphic settings in the game triggering it or a mix of all. Who knows. But it definitely works better with some programs then others.  from my experience Steams Virtual Desktop is having the most issues creating this white bar. I run the 3080Ti.

        Anonymous
        July 15, 2022

        Since this issue has been going on for more than two years now across Intel CPUs, AMD CPUs, Nvidia GPUs, AMD GPUs, Windows 10 and Windows 11, yet no official fix has been released by Meta, I propose we start a class action lawsuit against Meta. This is absolutely beyond insane at this point. Their support for the Quest is absolutely trash. Hundreds of users have submitted support tickets and log files yet not a single person has received an actual fix. Rather, it seems to be random luck that the issue resolves itself through a variety of unseemingly associated changes. Keep an eye out to sign up when/if the lawsuit happens.

          Kainey444
          Participant
          July 23, 2022

          Still no fix, just outrageous. I bought the Quest 2 for PCVR, it was working like a charm until they screwed everything up. Now I can't use my product.

            loSvelto
            Participant
            August 9, 2022

            Incredible enough, this issue has disappeared on my system, after years and useless attempts. I don't exactly know what change made the hated white/purple stripe go away, so I will try to list every recent change on my system.

            - upgraded chipset to Z690

            - upgraded CPU to i7 12700KF

            - updated both headset and PC application to V42

            Since updating to V42 I was getting random micro stutters despite 20-25% performance headroom.

            I was able to get rid of the stutters by closing every GPU and CPU overclock/monitoring software. e.g. MSI afterburner, Gainward ExperTool, GPUZ etc.

            As soon as any of these softwares is running, the stuttering is back. The problem doesn't seem to be related to any overclock setting, so you can apply the overclock and then close the program. I suspect this too has had an effect on the encoding stripe issue.

            Yesterday I casually re-installed Dirt 2.0, and to my utmost surprise I could race for hours without the stripe appearing. I crashed many times looking at the virtual steering wheel and pedals with the corner or my eyes, sure that sooner or later I would get the stripe. But I didn't.

            MSI Z690 A DDR4 - i7 12700KF - Gainward RTX 3080 Phantom GS - 32GB DDR4 3600MHz
              JohnnyRoger
              New Participant
              August 10, 2022

              Well I have recently purchased Quest 2 specifically for usage with PCVR with cable.

              Had no issues except for right stick coasting until today, horizontal lines started showing, looked like gradient.

               

              I see this issue is happening for a long time, can't believe it's being overlooked.

              JohnnyRoger
              New Participant
              August 11, 2022

              Okay, might have fixed it. This morning tried Pavlov VR for like 45 mins.

              Lines are gone, will see if it will persist.

              What I did:

              - Update Nvidia drivers

              - Update Windows

              - Restart Quest 2

              - Check for updates on Oculus software (both PC and Quest, all were up to date already)

               

                Lodast
                New Participant
                August 14, 2022

                I have the same issue but it's only happened with my Gainward RTX 3080 Phoenix 10gb.

                When I test with MSI 3060ti everything works fine and never see white horizontal stripe again.

                 

                Ryudar
                Inspiring
                August 16, 2022

                Sooo...after months, I got the white bar back in VRchat yesterday.

                It appeared after I took off the headset for a few seconds to drink (it auto activated the sensor that looks if you have the headset on). After I went back ,the white bar was there for 20 seconds and then...poof, gone. I couldn't reproduce the issue.

                 

                I did a few things in the last days like changing the resolution in steam vr from 120% to 110%, some nvidia settings, updated grafics driver and installed FPSVR.

                I'll revert all the changes and see if it happens again.

                It honestly sucks, but thos somewhat gives me hope in ny theory that it is some effed up software/resolution/compression issue.

                Zheiko
                New Participant
                August 24, 2022

                I believe I found the solution to this, I would like if some affected users could try this.

                 

                Try this:

                Completely stop and disable TrayTool from starting if you have it set up

                Open up your Debug tool

                under "Encode resolution width" set to !!! EMPTY (not 0 or zero), press enter

                Close Debug Tool

                Start Debug tool again, the field should now show 0 instead - expected

                Try launching your game and play - do not change anything and do not launch traytools

                 

                This worked for me, please try and respond here if this worked for you!

                 

                Thanks

                  damispeedVR
                  Participant
                  August 29, 2022

                  Amazing that after almost 2 years and nearly 80 pages of posts this problem is still not fixed, specially when it´s clearly a software issue.

                  I tried the Zheiko solution but didn't work for me. Really tired of spending hours trying this and that instead of playing. I was really excited whith the Quest 2 but finally I had to turn back to the CV1 waiting for some real and stable solution. 

                   

                  RTX 3070 + i7 7700 

                   

                    PollySweetPaw
                    New Participant
                    September 21, 2022

                    Funny enough this has only persisted (from my findings) on 30 series cards 
                    MY 3080MAX-P + 5900HX laptop 
                    MY 3080TI + 5950X Desktop
                    MY 3070TI + 5800X Desktop
                    All the above have this issue, but my old 1080TI and my 6700XT (Replaced with the above cards) both did not, have this issue ever and it only happens to me while using the link cable, not over airlink though.

                    FrekkieMonster
                    Participant
                    September 21, 2022

                    I agree with this

                     

                    I had a GTX 1060 with a Ryzen 5 2400G and it worked fine, recently bought a RTX 3060 Ti and a Ryzen 9 5900X and now it starts happening

                     

                    My boyfriend has a GTX 2070 and it works just fine, I also have friends who switched to 30-series cards and it happened.

                     

                    sounds like an incompatibility with the Oculus software and the 30-series

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