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second691551395
New Participant
June 29, 2024
Solved

Why can't +86 phone receive SMS verification code?

  • June 29, 2024
  • 37 replies
  • 9872 views

I'm a quest3 user. And this is a very serious problemfor me and others who use +86 phone number. My meta account can't log in, because when I try to get the SMS verification code, it will always be :You've requested too many codes. Please try again later.

So I signed up for this new account to give feedback. My original account can't log in now. 

    Best answer by kojack

    +86 is the country code for China.

    There are two issues with this:

    1 - China is not a supported country for Meta headsets. The list of countries is here: https://www.meta.com/en-gb/help/orders-and-returns/articles/quest-supported-countries/

    2 - China blocks access to Meta's servers. This makes using an imported Quest problematic (without a VPN).

    I've seen reports of other services on the net having trouble with 2FA SMS with China too.

     

    37 replies

    kojackAnswer
    Honored Contributor
    June 30, 2024

    +86 is the country code for China.

    There are two issues with this:

    1 - China is not a supported country for Meta headsets. The list of countries is here: https://www.meta.com/en-gb/help/orders-and-returns/articles/quest-supported-countries/

    2 - China blocks access to Meta's servers. This makes using an imported Quest problematic (without a VPN).

    I've seen reports of other services on the net having trouble with 2FA SMS with China too.

     

    Author: Oculus Monitor , Auto Oculus Touch , Forum Dark Mode , Phantom Touch Remover , X-Plane Fixer Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3
      second691551395Author
      New Participant
      June 30, 2024

      Thank you for your reply. The problem is that the SMS service was available a few days ago. And it's suddenly not working. Is there a meta customer service contact channel to directly appeal account related issues？This is too painful for users who have already purchased some software.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      June 30, 2024

      Hey second691551395! We have received your PM, and we'll be contacting you very soon, so please keep an eye out for that. We hope you have a great rest of the day!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        baicai0320
        New Participant
        July 10, 2024
         
        I have the same issue as described in https://communityforums.atmeta.com/t5/Get-Help/Why-can-t-86-phone-receive-SMS-verification-code/m-p/1211637. Could Meta's official support assist me in logging into my Meta account so that I can use a 2FA app for two-step verification and avoid this problem in the future? Thank you.
        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        July 10, 2024

        Hey there! We noticed you also reached out to us via PM as well. As account security is a private matter, we'll be continuing this discussion there so we can help get you back to your account.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        jingbo
        New Participant
        July 31, 2024

        I also have the same issue. And this is a very serious problemfor me. My meta account can't log in, because when I try to get the SMS verification code(+86 phone number), it will always be :You've requested too many codes. Please try again later.

        So I signed up for this new account to give feedback. My original account can't log in now. 

        I need your help.

        robertxia
        New Participant
        August 8, 2024

        I have the same problem.

        I use +86 phone number.

        My meta account can't log in, because I can't receive SMS verification code.But I could  receive SMS verification code 2 months ago.

        So I signed up for this new account to give feedback. My original account can't log in now. 

        Please help me.

        Lamplions
        New Participant
        August 8, 2024

        I think this is a meta problem, many people complain that they get the error message "you requested too many codes", yesterday I also had this problem. I was able to solve this problem by disabling two-factor authentication by phone number in meta horizon, although I fell into another trap, I cannot return two-factor authentication by number. I would recommend that you include the authentication method "Authentication app" in the meta horizon, it is included in <avatar button -> three dots -> account -> password and security -> two-factor authentication>. And go in already using this method

        robertxia
        New Participant
        August 9, 2024

        Thanks! But my original account can't log in now. How can I  include the authentication method "Authentication app" in the meta horizon ?

        lingfengzhe2024
        New Participant
        August 26, 2024

        I also have this problem (+86 phone number) and have sent you the PM. Can you help me to deal with this problem? Thx.

        MetaStoreHelp 

        K53K53
        New Participant
        March 29, 2025

        With Instagram, I tried so many ways to get that fix but there is no way to get pass SMS verification for +86 number.

        Luckily I have my account linked to my facebook account, i look a picture of myself, post it on Instagram via my facebook account, and verify my account by that under forgot password.

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