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jonny1906
New Participant
August 24, 2025
Question

Wrong Region for my Quest 2 Controller replacement?

So, I'll keep it short.

My index trigger on the controller isn't working properly, and I wanted to request a replacement. When I tried to do so, it suddenly said that my region was Switzerland, even though I live in Germany and that's the Country where I bought the Quest 2.

Entering my German address doesn't work; I've already tried that ._.

so how do you change the region/country?

9 replies

Choleni
Choleni
Honored Contributor
August 24, 2025

Hi jonny.1906​ 🙂

jonny.1906 wrote:

so how do you change the region/country?

Unfortunately, you can't change it.

Meta only ships replacements to the country where the headset was originally delivered and intended to be sold.
In your case, that appears to be Switzerland.

Recently a user(also from Germany) could solve the problem by contacting the seller and explained that they  apparently sent him a Quest that wasn't intended for Germany.

They have taken care of it

I hope this works for you too.

Wrong country for my quest 3 replacement | Meta Community Forums - 1330773

steve40
steve40
Honored Contributor
August 24, 2025

So what happens if you buy a Meta headset and then move to another country?

Choleni
Choleni
Honored Contributor
August 24, 2025

Easiest way is probably to use an address from a friend to send the replacement and they send it to you🙄

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