Hi, I'm writing here on hopes that I can finally get some help.I've been a user since the Rift and now it was time to change my Quest 2 for a Quest 3, When I load my Quest 3 the app library looks good for a fraction of a second then it is grayed out and I can't select any apps.See Video: https://youtube.com/shorts/pwWmA8KCofwI am also having problems connecting to the Meta Quest Developer Hub, and if I manage to connect, installing an apk file shows as a success but then the app is nowhere to be found.The connection to the headset on the app is spotty, I can open up device settings sometimes, and sometimes I can't or I have to manually pair the iPhone to the Quest which seems to help.I have tried so far:Factory resetsChanging the horizon meta app to another deviceLogging out of horizon meta appDeleting all traces of the Quest 2 from meta appUsing other user profiles (fixes the app library issue but its not a real solution as I need my main user)Hard resetsDownloading apps through the headset and the app and launching themMade sure they are on the same network and bandThis is really frustrating please help me or connect me to someone knowledgeable. The agents don't know what to do and cut my chat sessions and I have to start over and over again with another agent. Same through email after troubleshooting with someone, someone else comes in and asks about my account details again to start over.Beyond frustrating.... I need this for my work everyday. Thanks

New Participant

Question

App Library Grayed Out, and other issues

37 replies
12119 views

Hi, I'm writing here on hopes that I can finally get some help.

I've been a user since the Rift and now it was time to change my Quest 2 for a Quest 3,

When I load my Quest 3 the app library looks good for a fraction of a second then it is grayed out and I can't select any apps.

See Video: https://youtube.com/shorts/pwWmA8KCofw

I am also having problems connecting to the Meta Quest Developer Hub, and if I manage to connect, installing an apk file shows as a success but then the app is nowhere to be found.

The connection to the headset on the app is spotty, I can open up device settings sometimes, and sometimes I can't or I have to manually pair the iPhone to the Quest which seems to help.

I have tried so far:

Factory resets
Changing the horizon meta app to another device
Logging out of horizon meta app
Deleting all traces of the Quest 2 from meta app
Using other user profiles (fixes the app library issue but its not a real solution as I need my main user)
Hard resets
Downloading apps through the headset and the app and launching them
Made sure they are on the same network and band

This is really frustrating please help me or connect me to someone knowledgeable. The agents don't know what to do and cut my chat sessions and I have to start over and over again with another agent. Same through email after troubleshooting with someone, someone else comes in and asks about my account details again to start over.

Beyond frustrating.... I need this for my work everyday.

Thanks

meta quest 3

C

CarguycrAuthor

New Participant

This is the VIDEO: https://youtube.com/shorts/pwWmA8KCofw

MetaStoreHelp

Community Manager

Hey there Carguycr,

Thanks for providing that video - the problem is pretty clear. You can't interact with any of your apps.

You mentioned you recently updated to a Quest 3 - assuming this problem didn't occur with your previous headsets? When did the issue begin? It sounds like this is new to your new headset, but just making sure.

While the customer support team you're speaking to currently can't support issues with the Developer Hub, we would be happy to point you towards the Developer Support Center.

Please give us a moment to review our available information on your app issue.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

C

CarguycrAuthor

New Participant

Thank you, the problem, started right of the box I activated it last night, the Quest 2 was fine. I was first attempting to solve the issue with the App Library not working before contacting the Developer Support Center but sadly every agent has left me hanging so far.

Thanks for your speedy response, I have a suspicion this is account related.

G

Goretto

New Participant

So what was the solution? I am facing the exact same issue.

MetaStoreHelp

Community Manager

Hey!

We understand that the apps in your library seem to be greyed out.

Can we ask that you check you don't have developer mode enabled, also a hard reboot of the headset may help in some cases:

Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
3. Use the volume buttons on your headset to highlight Yes and press the power button.

If this issue is persisting, please contact us via private message so we can look into this for you, Click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

G

Goretto

New Participant

I would like to add some information on this:
I did hard reboot, hard reset, etc. On instructions from Meta support on Whatsapp (they genuinely are trying to help). None of it works.

Yes I have developper mode, I tried turning it on and off on both headset and phone, but no success.

OP did also post on reddit, here's the link: https://www.reddit.com/r/OculusQuest/comments/1gbmqsr/quest_3_library_grayed_out/

One suggestion was:

Ty factory resets didn’t help but a new account does work. I then added my original account as a second profile and that seems like a work around for the time being.

So what I did was the opposite, I was already logged into my main account on the headset, so I created a new account and added it as a second profile. Once I load the second profile, I can see that the library works there. But when I switch back to my main account profile, the library does not work.

So this seems to be account related.

MetaStoreHelp

Community Manager

Hi!

That's definitely interesting and we want to look into this issue more so we can find a way to resolve this for you.

Can we ask that you send us a private message as we cannot gather account information publicly?

Once we get this information we will have a look at your account and try to cross reference with how these other cases were dealt with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

Belerian1982

New Participant

I am experiencing the same issue.

I upgraded from 3S to Quest 3, and in the new headset, the library appears grayed out. I tried a factory reset and other solutions.

read in some places that version72 fixes this issue, but due to the known issues with bricking, that version was disabled and I received version 71 when I started my new headset today. It is also risky to update to version 72 at this moment. Is there any workaround?

MetaStoreHelp

Community Manager

Hi guys!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

Marcelolucky

Inspiring

I watched his youtube video and I have the exactly same issue right now.

Looks like there is no fix, and I am thinking its a account problem because everything else is working perfectly.

I just can’t interact with my library and its annoying…

Meta could give us a giftcard or something else for that headache

M

Marcelolucky

Inspiring

Omg i found the solution lol

Just download anything using your smarthphone Meta Horizon App

The Meta Quest is going to request you to SYNC

Yeah! THIS IS THE PROBLEM! SYNC!!!

G

Goretto

New Participant

Wow, well done! Thanks for sharing!

S

Saishiro

New Participant

Fixed mine. Here's what I did.
-open Library(Greyed) on quest.
-using your Phone app. download one that's from your library and a New one from Store.
-While downloading. close the Library (Quest).
-Reopen Library.
-A window that want's you to redownload previous downloads will pop-up. (you can skip it or download. up to you)
-Close it.
-Done. Library should be accessible again.

Hope this fixes yours too.

A

aravindnc

New Participant

You just saved my ass. Thanks a lot.

S

sKkandaZ

New Participant

didnt work also,we need update to many days with a payed device that cant be used,we need be rewarded for this

MetaStoreHelp

Community Manager

Hi sK.kandaZ

Thank you for making us aware of this problem. Please contact us via Private Message so we can collect more information and get this resolved for you.

In order to Private Message us, all you need to do is select our name to get to our profile page, or click here.

Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Kraven54

New Participant

Same problem here any way to fix this issue?

E

eveningmojito

New Participant

Samw problem here, tried installing old and new app from the mobile phone app but no popup appears, tried also logging in a meta horizon world.. nope still grey library