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WolfeyUwU
New Participant
September 22, 2026
Question

Blocked Used Quest 2 - Error 1675012 / Need Backend MID Clear

  • September 22, 2026
  • 3 replies
  • 87 views

I bought a used Quest 2 and I am completely unable to complete the initial setup/pairing. 

The automated support chat blocks my serial number because it is second-hand, so I cannot reach live chat either.

Here are the exact technical details:

  • Headset Serial: ***
  • Previous owner app error: ***
  • Server MID: ***   
  • Status: 3x factory reset done. Device missing from seller's account.

Thank you!

    3 replies

    Choleni
    Choleni
    Honored Contributor
    September 22, 2026

    Hi Wolfey_UwU​ 🙂

    It's a user only forum, MetaStoreHelp​ is absent from the forum since December 2025, they don't reply in threads and they don't reply tpo PMs anymore.

    The mods are employees of the forum software provider Khoros, they also can't help you.

    You can contact Meta support via email, chat or WhatsApp HERE. I'm not sure, they can help though. 🙁

    Open the link in an incognito window, otherwise the support options won't be displayed.

    Maybe the thread below can help you. Good luck!

    Quest 2 orphaned after factory reset - backend device ID missing | Meta Community Forums - 1363355 

     

      WolfeyUwUAuthor
      New Participant
      September 22, 2026

      Hi!

      I didn'know that...                                                                                                                                                    Thank you very much for tellling me! I probably try to send them an email then

        Choleni
        Choleni
        Honored Contributor
        September 22, 2026

        I hope, you get your Quest working. 🤞🤞

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