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maui27
Participant
September 4, 2026
Solved

Can’t do anything

  • September 4, 2026
  • 11 replies
  • 224 views

Controllers don’t pair anymore. They vibrate every few seconds. Can’t reset them. Can’t finish the factory reset. Can’t update via cable. Can’t contact support due to technical issues. Help😭

Best answer by Maccyb123

Firstly, glad you got a new headset! Secondly, if you bought Beatsaber it should be there. If however, you got Beatsaber for free usage as part of the Horizon +subscription, it might not be there. . First you could try going to H+ on your phone app and see if it's there to download. 

Here is a link to talk to a human support person at Meta. Good luck! 

mailto:support@store.metamail.com

 

11 replies

Choleni
Choleni
Honored Contributor
September 5, 2026

maui27​ 

Can’t reset them. 

Have taken out the batteries? Not only for a few seconds, but for 15 min or so? This resets the controllers.

Can’t finish the factory reset.

There are no controllers needed to factory reset the Quest, but the volume up/down buttons to navigate in the boot menu and the power button to select the option you want.

    maui27Author
    Participant
    September 5, 2026

    After factory reset you need to use the controllers to continu. They can’t be resetted. I’ve tried all tips.

    Choleni
    Choleni
    Honored Contributor
    September 5, 2026

    I misunderstood you, thought you wanted to start the factory reset.

     Yes, you need them for the setup, although someone on Reddit recently said there is now an option to continue with handtracking.

     Might not be on all Quest models, though.

     Anyways, if you've tried everthing, contact Meta support via email, chat or WhatsApp HERE

     Use an incognito window to follow the support link, otherwise the contact options won't shown up.

     

     

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