New Participant

Question

Can't install Meta Quest Link App

11 replies
2275 views

Help! I am getting tired trying to find a solution on how to install the Link app on Windows 11 24H2. My PC meets and exceeds all the HW requirements. I cannot find useful help with Meta IA. A few weeks ago, it was working fine until the current update woke everything when it needed to update the Link driver in which it did nothing. I ended up, uninstalling and deleting every folder related to Meta and Oculus, but now it just fails to install. Help anyone!!!

P.S. I tried some of the current post, but no luck.

sethboilore3

Participant

Unfortunately all I can do is offer my two cents in that I'm having the exact issue. New update has broken something horrendously. My first problem was trying to update the app then it proceeded to fail at updating. Tried installer and it fails, ok delete related files and try again, fails. Mass update entire computer including bios rinse and repeat previous steps to no avail. And don't get me started on the uselessness of the braindead ai chat bot. Give me real customer service that I have to wait for, its leagues better then Meta AI tm.

MetaStoreHelp

Community Manager

Hello there!

We saw that you are having an issue with being unable to install the Meza Quest Link app.

We understand that this has been an ongoing issue since the latest update and we would kindly ask you to please submit a bug report, so our engineer team can have a look into this for you.

We wish you a wonderful rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

MinimumVerstoppen

New Participant

This worked for me and I was finally able to install the link software. However my Headset struggled to link and when I finally got it too, it is connected with no audio. my Oculus device is not even appearing in my Sound options as a device anymore. Any suggestions?

Choleni

Honored Contributor

SpeedyOne seth.boilore.3

Aside from sending a bug report - you should definitely do that, it's important - you might have a look in the thread below.

Seems a new installiaton path causing the issue and some users found a way to correct it.

Maybe it'll help you too, other option is to wait for a fixed installer from Meta.

Unable to Install Meta Horizon Application on Windows 11 PC | Meta Community Forums - 1356744

sethboilore3

Participant

Appreciate the help but, the poster of that thread doesn't provide enough info on the fix for me to do it myself. They use an old Meta app installer which creates the directory the current version is failing to find. However, they do not have the link posted anywhere. So its a dead end.

W

wrightpc

Participant

Try the link in this reply by ozpital: Unable to Install Meta Horizon Application on Windows 11 PC

A

AEFox2020

Inspiring

Go here: NEW INSTALLING PATH CREATING PROBLEMS... | Meta Community Forums - 1356945

S

SpeedyOneAuthor

New Participant

Update. I just rebuild my Windows 11 24H2 with Ryzen 7 and RX7900XT. It just failed the installation on a new Windows.

W

wrightpc

Participant

I have been using ALVR since Meta broke Link. I might just stay with it as it seems to get better framerate, resolution, and stability over my link cable to my Quest 3. unfortunately some older headsets are not supported by ALVR.

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