Skip to main content
HeartlessFlan
New Participant
July 3, 2026
Question

Cannot Connect to Mobile Horizon app

  • July 3, 2026
  • 3 replies
  • 131 views

I had factory reset my headset to fix a problem and after signing back in, the mobile horizon app will not give me the option to put in the pair code for the headset.

I have made sure they are on the same wifi, uninstalled the app and redownloaded it, gave the app all of its permissions, reset my headset, and use a 5g capable cable to connect from my pc to the headset.

What else can I do to pair to the app?

3 replies

Choleni
Choleni
Honored Contributor
July 3, 2026

Hi HeartlessFlan​ 🙂

open the mobile app, tab on the burger menu in the top left corner, then on devices, then on add device..... now you should get the option to type in the code.

Some users had the problem that the app still shows their Quest as paired - even after a factory reset - therefore they couldn't pair their Quest..... using another phone/tablet solved the problem. Maybe try that, if my first suggestion doesn't work.

    chasv1
    New Participant
    July 8, 2026

    there is no "add device".  Just pair device which crashes when attempted.  Returning this to Best Buy.  Tired of spending countless hours trying to make it work

     

    Maccyb123
    Honored Contributor
    July 8, 2026

    chasv1​ It's right there. Maybe some people aren't destined to use VR. 🤔 

     

      Terms & ConditionsAccessibility statement